Representative, Ticket Services

San Diego Padres•San Diego, CA

5d•$21•Onsite

About The Position

The Representative, Ticket Services position is an entry-level position primarily responsible for the customer service of Season Ticket Member accounts, while working towards team renewal and sales goals. Additionally, this position will assist with inbound single game ticket sales and customer service for Padres games and non-baseball events. This position requires strong customer services skills, attention to detail, and organizational skills.

Requirements

Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, Teams, etc., and ability to learn and master new software programs.
Experience or ability to quickly learn CRM and ticketing system
Use CRM according to company protocol and standards
General knowledge of office skills, use of office equipment (copier, printers, telephones, computers)
Possess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful manner
Strong customer service skills and ability to respond and resolve all customer concerns
Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines
Maintain professional demeanor with a high degree of discretion, integrity, and accountability
Maintain consistent, punctual, and reliable attendance
Must be at least 18 years of age by the start of employment
Currently has or working towards a 4-year bachelor’s degree preferably in Business, Sport Management, or related field
Minimum 1-year customer/guest service or sales experience in a fast-paced, high-pressure environment, preferably in a ticket services environment
Must be available to work 4-6 days per week, including days, evenings, weekends, holidays, and overtime as needed (this includes the baseball season and off-season)
Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Nice To Haves

Fluently bilingual in English/Spanish a plus

Responsibilities

Working as part of a team, provide customer service for all 20 game season ticket Members.
Handle questions, ticket exchanges, other requests, and issues from Padres Members in an exceptionally courteous, efficient and timely manner
Assist with inbound customer service for Padres full and half season Members
Provides top-notch customer service for inbound callers purchasing Padres single game tickets and non-baseball events held at Petco Park
Represents the Padres in the most positive way on game days when interacting with clients
When working shifts in the Front Office Ticket Lobby, serve as the first point of contact for all guests and visitors. Greet visitors with a smile, assist with their requests and notify Padres employees as their guests arrive
Maintain thorough knowledge of Membership benefits, policies, procedures, and processes.
Possess above-average knowledge of all aspects and areas of Petco Park
Ability to learn, retain and communicate information about the Padres, including but not limited to: game schedules, current player roster, ballpark/guest service information, etc.
Help Service Team meet or exceed renewal rate goals set forth each season.
Encourage Members to upgrade their plans and/or add seats to their accounts when purchase patterns indicate a potential benefit to the Member
Utilizes CRM for contact management, sales pipeline tracking and ensures all record keeping is timely and accurate
Represents the Club in a positive and professional manner at all times
Other duties as assigned