TICKET SERVICES AGENT

AT&T Performing Arts Center•Dallas, TX

16h•$15•Hybrid

About The Position

This position is an excellent fit for individuals passionate about the performing arts and energized by helping patrons of the AT&T Performing Arts Center. We offer free covered parking and complimentary tickets to select performances. The position pays $15.45/hr. Ticket Services Agents sell tickets, support patrons, and navigate multiple ticketing and communication systems in a fast paced environment. Because every performance has unique ticketing rules, seating configurations, and policies, agents must be fast learners who adapt quickly, absorb new information with ease, and apply changing procedures in real time. The role requires high technical agility, including the ability to move confidently between several software applications at once, ticketing systems, seating maps, payment tools, patron records, and internal communication platforms, without losing accuracy. Agents work in an environment where calls, in person sales, system alerts, and show updates often occur simultaneously. Success in this role requires being comfortable with rapid context switching, staying organized, and maintaining focus while shifting between tasks. Because ticketing work demands precision, agents must be detail driven under pressure, ensuring correct pricing, accurate patron data, and proper payment handling even during peak call times and busy performance days. A strong customer centered problem solving mindset is essential. Agents listen carefully, troubleshoot issues, and guide patrons through complex or unfamiliar ticketing situations while maintaining a calm, friendly, and professional demeanor. Scheduled call center shifts range from 4–5 hours; venue box office shifts range from 3–4 hours. Candidates must be available for weekday/weekend call center shifts and weekend box office shifts. Agents typically work 10–20 hours per week, depending on business needs, and may be required to work onsite for all or part of their scheduled week.

Requirements

High school diploma and solid basic math skills.
Strong communication skills, both over the phone and in person.
Experience in box office, ticketing, retail, call centers, customer service, or similar environments.
Advanced comfort with computers, including typing, navigating websites, managing multiple windows/tabs, and using several applications at once.
Ability to learn new systems quickly and adapt to frequent changes in show requirements, policies, and procedures.
Strong attention to detail and ability to work accurately under pressure in a fast paced, multitasking environment.
Reliability, punctuality, and consistent follow through on assigned tasks.

Nice To Haves

Tessitura experience is a plus.
Bilingual skills are a plus.

Responsibilities

Answer sales and customer service calls in the ticket services center; for remote days, maintain a distraction free workspace.
Provide in person customer service and ticket sales at venue box offices (on and off campus) during performances.
Navigate multiple software applications simultaneously with speed and accuracy, including ticketing systems, seating maps, payment tools, patron records, and internal communication platforms.
Learn and apply show specific ticketing rules, seating configurations, and policies that vary by performance.
Process ticket orders and handle cash, checks, and credit cards; balance ticketing batches accurately.
Enter and update patron information in the Tessitura ticketing system with precision.
Communicate clearly, maintain a professional demeanor, and uphold customer service standards.
Perform additional duties as assigned