Research Program Manager, Facebook

Meta•Menlo Park, CA

1d•$118,000 - $170,000

About The Position

The Research Program Manager (RPM) is responsible for driving operational rigor and strategic program management for Facebook’s UX Research team, specifically focused on accelerating the impact of research on Facebook's core product experience. This role partners closely with product and cross-functional partners to build, scale, and optimize research programs, including managing global participant panels, vendor-led studies, and specialized tooling, to enable impactful, high-quality work. The RPM is a strategic operator who ensures research initiatives—from planning to execution and communication—are aligned with product roadmaps and delivered with efficiency.

Requirements

7+ years of experience in research operations, program management, or a related field within a technology or insights organization
Experience diagnosing and fixing operational process issues — identifying bottlenecks, redesigning workflows, and measuring improvement
Experience managing budgets or resource allocation programs with competing demand across multiple teams
Analytical skills with experience in operational reporting and data-driven decision making
Experience working directly with UX research, market research, or product research teams
Fluent in using AI tools and workflows to drive productivity, project management, and cross-functional collaboration
Understands how AI is reshaping business problems, products, and processes—can identify opportunities to leverage AI for business impact and operational efficiency

Nice To Haves

Experience with participant management platforms and panel operations (Rally, Alida, Qualtrics, or similar)
Hands-on experience applying AI/ML tools to automate or accelerate operational workflows
Experience managing rolling or continuous research programs
Background in vendor management and cost optimization within a research or insights context
Experience operating in a matrixed organization where you partner with centralized functions but are embedded in a specific business unit
Understanding of research governance, data privacy, and regulatory compliance in a research context

Responsibilities

Map and audit UXR processes end-to-end across the Facebook pillar to identify areas of inefficiency, duplication, and overlap — building a clear picture of where time is lost and where streamlining will have the highest return
Develop a unified rolling research strategy across 5+ continuous programs, and introduce an automated triage and intake process that routes incoming projects to the right program, method, and resource — reducing the time researchers spend figuring out where to start
Identify participant engagement gaps across all recruitment tactics — HIVE, Participant Engagements, third-party panels, list pulls reliant on data science partners — with the goal of reducing time-to-recruit and eliminating the bottlenecks that delay studies before fieldwork even begins
Drive adoption of AI-enabled tools as GRO's roadmap delivers them — translating platform capabilities into practical workflow changes, running pilots with Facebook research teams, and iterating based on feedback
Own the monitoring of survey pool utilization, routing approvals, enforcing governance thresholds, and proactively managing capacity so that studies don't get delayed due to budget constraints
Coordinate across Facebook's research teams to balance survey pool usage, flag over-utilization before it becomes a blocker, and implement process improvements (vendor augmentation, approval workflow changes) that prevent recurring bottlenecks
Keep workflows and documentation evergreen while querying tactical survey implementation needs