Research Systems Technical Analyst

University of California San Francisco•San Francisco, CA

10d•$108,000 - $162,000•Onsite

About The Position

This position requires regular work onsite. The incumbent in this position will be responsible for providing customer, technical, and business support to users of the Research Infrastructure, Research Compliance, and Research Informatics products and services within Academic Research Services (ARS). The Research Systems Analyst will perform user support, system analysis, data migration, system demonstrations, configuration, testing, and support. They will also develop product and system documentation to support users in the use and management of various ARS Applications, Products, and Services such as RedCap, Research Analyses Environment (RAE), and InfoCommons. This will be done by working closely with various teams and departments such as Research Infrastructure, Research Compliance, Research Informatics, Central IT (Information Technology), third-party vendors, and the UCSF (University of California, San Francisco) research community. This position also involves working with a ticketing system to triage, prioritize, assign, and resolve user support requests. These can include but are not limited to assisting with configuring system functionality to meet user needs, analyzing systems and processes to enhance efficiency and effectiveness, documenting use-cases, user account administration, requests for technical support, system or application errors, develop and update end user documentation, provide user training, and assist with requests for system features or enhancements. The ideal candidate will have experience working with multitenant research technology infrastructure specifically analogues to ARS. Be able to learn new systems and applications to provide adequate support for end users. They would be personable, flexible, adaptable, and able to work within defined procedures and practices to analyze complex issues and recommend appropriate action. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $108,000 - $162,000 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

Bachelor's degree in a related area and/or equivalent experience/training
3 years of related experience
Demonstrated application testing and test planning experience
Strong analytical and design skills, including the ability to abstract information requirements from real-world processes to understand information flows in computer systems
Understanding of and experience troubleshooting client, issues and documenting the actions that can be taken to improve or correct performance
Experience in incident response and digital forensics, including data collection, examination and analysis
Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization
Ability to elicit and communicate technical and non-technical information in a clear and concise manner
Works independently and as part of a team
Demonstrated problem-solving skills
Ability to learn effectively and meet deadlines
Ability to write technical and user support documentation in a clear and concise manner

Nice To Haves

3-5 years equivalent work experience in a multitenant research technology infrastructure specifically analogues to ARS with an emphasis in computer science, data processing, computer information systems, systems support, or related fields
Familiarity with research compliance applications and management of these applications
Experience with RedCap, RAE, and/or UCSF InfoCommons
Thorough knowledge of business and process analysis functions
Knowledge of the design, development and application of technology and systems to meet business needs
Knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software
Demonstrated skill at administering moderately complex security controls and configurations to computer hardware, software and networks
Demonstrated understanding of how system management actions affect other systems, system users and dependent / related functions
Familiarity with data quality and governance issues and requirements
Experience with application and/or system design, modification, configuration, and implementation
Basic knowledge of secure software development lifecycle
Demonstrated ability to create software specifications
Knowledge of research data management/analysis systems, practices and standards
Intermediate knowledge of relevant rules and regulations
Broad knowledge of various areas of IT

Responsibilities

Providing customer, technical, and business support to users of the Research Infrastructure, Research Compliance, and Research Informatics products and services
Performing user support, system analysis, data migration, system demonstrations, configuration, testing, and support
Developing product and system documentation to support users in the use and management of various ARS Applications, Products, and Services such as RedCap, Research Analyses Environment (RAE), and InfoCommons
Working closely with various teams and departments such as Research Infrastructure, Research Compliance, Research Informatics, Central IT (Information Technology), third-party vendors, and the UCSF (University of California, San Francisco) research community
Working with a ticketing system to triage, prioritize, assign, and resolve user support requests
Assisting with configuring system functionality to meet user needs
Analyzing systems and processes to enhance efficiency and effectiveness
Documenting use-cases
User account administration
Requests for technical support
System or application errors
Develop and update end user documentation
Provide user training
Assist with requests for system features or enhancements