Research Systems Trainer

Cleveland Clinic

8d•Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Research Systems Trainer, you will deliver select training to end-user caregivers while fostering a positive and professional learning environment. In this role, you will support the implementation and ongoing innovation and transformation of the Advarra and Huron Research Suite, training individuals from both research and finance areas. You will model high standards of conduct, work ethic, integrity, and character while leading and motivating trainees, establishing performance standards through effective training methodologies in large groups, small groups, and individual classroom settings. This position will serve as a subject matter expert on projects and training development, leveraging expertise to ensure high-quality educational outcomes. A caregiver in this role works remotely from 8:00 a.m. to 5:00 p.m., with the ability to travel to Main Campus as needed for training and presentations.

Requirements

Bachelor's Degree in Education, Health Service Administration or related field and three years of training/teaching experience OR High School Diploma/GED or equivalent and seven years of training experience, including experience in editing and modifying formal lesson plans
Ability to travel to various Cleveland Clinic facilities and locations
Time management and teamwork skills
Strong computer aptitude and knowledge of Microsoft products: Excel, PowerPoint and Word applications
Strong organizational, verbal and written communication, and problem-solving skills
Ability to speak effectively in front of large audiences
Ability to handle stress, difficult situations and a fast-paced environment

Nice To Haves

Three years of healthcare and/or health insurance experience
Previous experience working with adult learners
Comfortable with large groups to present information groups of 100
Comfortable with Tech and working with IT with large groups

Responsibilities

Deliver select training/education to end-users throughout the organization.
Conduct effective trainings through various use of methodologies, techniques, concepts, learning tools, and practices to both large and small groups and on an individual basis.
Monitor, measure and communicate effectiveness of training programs.
Document training outcomes and reports issues.
Perform assessments of trainees’ abilities, skills and learning outcomes to align progress toward target goals.
Develop and administer competency and performance-based assessments.
Design and develop, edit, and maintain eLearning courses and training materials to ensure the information and deliverables are current and HIPAA compliant. This includes instructor-led, on-line, and blended learning courses.
Perform as a Subject Matter Expert (SME) on projects and training development in at least five Cleveland Clinic subject matters such as patient occupancy, patient experience, room utilization, outpatient access, and physician productivity.
Analyze system, business, and process changes and the effect on training materials
Provide ongoing support and guidance to the Training Specialist I.
Assist manager with development and maintenance of department standards for all training materials and templates.
Develop enterprise-wide training curriculum.
Deliver initial and ongoing end-user training.
Update documentation for each release.
Conduct refresher training sessions.
Onboard new caregivers.
Support change management initiatives.
Other duties as assigned.