Lead Sales Agent - Reservations
About The Position
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. Do you enjoy being the first point of communication for our potential guests? If so, this is a wonderful place to gain knowledge and steps towards growth within the Broadmoor company. As a member of the Reservation team, you will work to maximize the occupancy of the hotel by using specific selling strategies to convert incoming calls into bookings. You get to help guide our future guests with finding the best accommodations for them and their stay with us. From rooms and suites to cottages and wilderness properties, we assist in painting the picture for the guests on the phones. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
Requirements
- High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
- Experience with Microsoft Office suite (Word, Excel, Outlook).
- Ability to uphold and abide by all Broadmoor policies, procedures, and safety guidelines
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
Nice To Haves
- Previous experience working in luxury resort reservations department preferred
Responsibilities
- Assisting our guests in booking their stays and creating memories for them.
- Set and meet sales goals and learn about Navis and how we collect data to continue to generate new business.
- Send emails to guests providing information on the resort and assist with any future guests’ requests on rooms, dining, spa, and golf.
- Book packages for our guests and rooms of our group travelers
- Inputs detailed computer data
- Proofreads outgoing confirmations
- Answers telephones, closes the sale on new reservations, makes changes to existing reservations, and deals with a multitude of customer questions
- Sells hotel gift certificates
- Sells transportation reservations
- Sells dining, golf, and spa reservations
- Meets sales goals
- Faxes and e-mails guests
- Fulfills brochure requests
- Mails out (and stuffs) confirmations
- Advanced knowledge of hotel offerings to meet and exceed goals
- Adheres to all Forbes Five Star, AAA Five Diamond, and Preferred Hotel standards
- Effectively uses website to maximize sales
- Willingness to work in a fast-paced, team-oriented environment
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
Benefits
- Employees are offered expansive benefits including Health & Dental, 401k, local discounts.
- As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
