Reservations Sales Agent Remote
About The Position
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Are you passionate about travel, vacations, and sales? If you answered “yes” than look no further. The Travel + Leisure Marketing Contact Center is growing, and we are currently hiring Reservations Sales Representatives to join us as a remote Reservations Sales Coordinator working with a supportive leadership team who is invested in YOU and YOUR success! Now is the time to give yourself the work to life balance that you've always wanted, as this is a work from home opportunity! With our hourly + incentive pay, we offer limitless earning potential. As a Reservations Sales Coordinator, your primary responsibility will be to answer inbound calls from guests who purchased a promotional vacation getaway. You will be assisting them with booking their travel dates, general questions and/or confirming their upcoming reservation through our central reservation system. The position requires that you maintain a high-level of customer satisfaction, in addition to addressing any escalated customer service issues that may arise. As part of the Reservations Sales Team, you will be helping to deliver on our arrivals, increase revenue for the department and guarantee tour volume for the resorts. Package retention (saving the sale), selling of dates, escalation of calls, retaining the business.
Requirements
- High School diploma or GED equivalent
- Ability to work flexible shifts to include weekdays, evenings, and weekends to suit business needs.
Nice To Haves
- 1+ years of customer service, reservations, or equivalent experience a plus.
- 1+ years of call center experience preferred.
- Proficient working with Microsoft Office is preferred.
- Sales experience highly preferred.
Responsibilities
- Answering inbound calls from guests who purchased a promotional vacation getaway.
- Assisting them with booking their travel dates, general questions and/or confirming their upcoming reservation through our central reservation system.
- Maintaining a high-level of customer satisfaction
- Addressing any escalated customer service issues that may arise.
- Helping to deliver on our arrivals, increase revenue for the department and guarantee tour volume for the resorts.
- Package retention (saving the sale), selling of dates, escalation of calls, retaining the business.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
