Resident Account Manager

LMS Investment Management•Birmingham, AL

About The Position

LMS Investment Management is seeking a seasoned property management professional to join our team as a Resident Account Manager. This role is responsible for managing resident accounts, overseeing collections and financial processes, and supporting the operational and financial performance of the community. The ideal candidate is detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced environment while working collaboratively with site and corporate teams. At LMS Investment Management, we believe great communities are built by great people. Our team is committed to delivering exceptional living experiences by focusing on the fundamentals.... strong service, operational excellence, and a culture where neighbors serve neighbors. We take pride in creating communities where residents feel at home and employees feel supported. At LMS, collaboration, accountability, and attention to detail drive everything we do. Our team members work together across properties and departments to ensure our communities operate at the highest standard while providing outstanding service to our residents. Join Our Team If you are a detail-oriented property management professional who takes pride in organization, accountability, and providing excellent service, we encourage you to apply. The Resident Account Manager plays an important role in supporting the financial health of our communities and ensuring a positive experience for our residents and team members. We look forward to welcoming someone who shares our commitment to doing the basics exceptionally well and helping our communities thrive.

Requirements

Experience in multi-family property management, particularly in leasing, resident accounts, or financial administration
Strong computer proficiency and experience with property management software
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Ability to work well under pressure and manage multiple priorities
Highly organized with strong problem-solving skills
Self-motivated with the ability to work both independently and collaboratively
Ability to build strong working relationships with peers, supervisors, and corporate support teams
Commitment to professionalism, accountability, and safety

Responsibilities

Implement and manage efficient rent collection processes, ensuring timely payments and accurate record keeping.
Proactively manage past-due accounts and collections, following company policies and legal guidelines.
Oversee collection of outstanding balances from former residents.
Manage the eviction process, including preparing notices, coordinating with legal counsel, and ensuring compliance with local regulations.
Prepare, submit, and track insurance claims related to property damage or liability incidents.
Monitor and manage past resident payment plans.
Generate renewal proposals for approval and distribute approved renewal notices to residents via print and email, ensuring documentation is attached to resident accounts.
Execute monthly financial close-out procedures, including account reconciliation, reporting, and ensuring the accuracy of resident financial data.
Maintain accurate resident and financial records within property management software.
Process invoices, payables, and other financial transactions as applicable to the asset.
Prepare and generate financial and operational reports as required.
Conduct post move-out unit walks and document resident damages.
Complete security deposit accounting in a timely and accurate manner.
Ensure compliance with all company policies, procedures, and applicable local, state, and federal regulations.
Collaborate with the Community Manager, Regional Manager, and other team members to support property operations.
Perform other administrative and operational duties as assigned.