Resident Assistant (Morgan View at Morgan State University)

Capstone on Campus Management LLC•Baltimore, MD

6d•Onsite

About The Position

The Resident Assistant position provides administrative assistance with Residence Life, Facilities, Maintenance and Resident Services operations and provide on-call emergency services. This will require participating in and supporting major management functions (i.e., move-in, move-out, facility tours and turn).

Requirements

High school diploma.
Current student at Morgan State University
Maintain full-time enrollment and “good standing” at Morgan State University.
Maintenance a minimum of 2.5 GPA
Demonstrate proficiency in verbal communication.
Possess strong customer service skills.
Must have troubleshooting and diagnostic skills.

Responsibilities

Notify supervisor of roommate conflicts immediately and assist with roommate mediation sessions/contracts.
Be available to residents and maintain a high level of visibility in the buildings and community.
Serve as a resource and referral person regarding campus resources.
Encourage residents to take responsibility for incidents and events in the community.
Maintain a positive building community through open communication and programming.
Respond and report behavior that is inappropriate.
Interpret and enforce community and campus regulations and policies.
Learn and implement building-wide emergency response procedures.
Complete and submit Incident Reports following each duty shift.
Respond to situations needing attention.
Observe residents who identify emotional, relationship, psychological, academic or social problems.
Intervene appropriately or report as needed.
Coordinate and complete social or educational programs once a month which follow programming curriculum.
Encourage and involve residents to develop and implement programs.
Complete and submit a Program Proposal and advertise for program by given deadline.
Evaluate and complete Program Evaluation within 24 hours of program completion.
Assist with room condition assessments prior to move-in and after move-out each semester.
Assist with the opening and closing of the buildings.
Assist in summer turn responsibilities and inspections, as needed.
Conduct health, safety and maintenance inspections each semester and follow-up accordingly.
Report maintenance concerns reported or observed within the community.
Complete other facility management responsibilities as assigned.
Participate in training and administrative tasks which occur prior to classes beginning and after classes end.
Maintain confidentiality at all time.
Perform administrative duties in a thorough and timely manner, including incident reports, occupancy checks each semester, damage billing, surveys, and reporting of maintenance issues.
Participate in move-in/move-out, renewal events, any open house and other events as assigned.
Attend all in-services, staff meetings, staff training and events as assigned.
Answering the desk phones professionally.
Distributing resident packages.
Assisting residents with work order requests.
Assisting residents in case of a lock-out.
Adhering to employment schedule and dress code.
Enforcing policies / procedures of the community including campus, state and federal laws/regulations.
Other tasks as assigned.
Staff coverage/duty will be required during academic calendar break periods (holidays and extended time).
Participate in an on-call duty rotation with RA staff after business hours and on weekends (requires walking through all buildings, ascending/descending stairs and holding/responding to a duty cell phone overnight)
Must be able to complete ALL summer training responsibilities.
Must be able to complete ALL turn and move-in and move-out tasks, processes and responsbilities.