Resident Liaison: Part Time

ALL•Wyomissing, PA

4d•Onsite

About The Position

Be a welcoming point of connection for residents by managing calls, dining reservations, and evening meal service in a compassionate, serviceâdriven senior living community. Summary of Responsibilities: The Resident Liaison is responsible for the daily efficient operation of the phone system for the residential residents. The Resident Liaison will answer all resident phone calls promptly and professionally. The Resident Liaison will also handle all Dining Order emails and reservations in a timely fashion. The Resident Liaison will also serve as Hostess for the evening meal service.

Requirements

Strong proactive and efficient work ethic
Ability to function in a fast-paced environment, with competing priorities and deadlines
Experience in and the ability to drive a performance-based culture
Demonstrated interpersonal communication, verbal and written
Comfortable and agile working with technology; Proficient in MS Office and other applications.
Strong analytical, assessment, and problem-solving capabilities
High school Diploma or GED (Required)
Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)
Medical Screening
Criminal History Clearance
FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
Immigration and naturalization (I-9) Clearance

Nice To Haves

1-3 Years administrative experience (Preferred)
SERV Safe Certificate (Preferred)

Responsibilities

Answer all resident phone call.
Check Dining Order email.
Map out and confirm all reservations.
Respond to any resident messages.
Charge all to-go and room service order in Meal Suite
Assist supervisor with any necessary paperwork.
Assist with to-go and room service order as needed for lunch & dinner service.
Assist supervisor in dinner service set up of Dining Rooms.
Serve as Hostess for Evening meals.
Always communicate with Supervisor and Managers.
Assist with order taking and gathering of all Market Orders.
Ensures cleanliness in all dining areas and service areas.
Ensures all food is labeled and dated correctly according to state standards.
Responsible for all sanitation checklists in kitchens and dining rooms.
Operates reporting systems, including inputting counts for tracking purposes.
Assist with end of the month resident billing.
Knowledge of the meal Suite system.
Keeps confidential information safe and not divulged to other parties.
Upholds food safety standards and consistently follows handwashing, glove usage and hair net standards.
Uses proper PPE.
Assists with development and implementation of resident events.
Demonstrates interest in learning additional aspect of the job and offers suggestions to improve workflow.
Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.