Residential Counselor Supervisor

DESC•Seattle, WA

21h

About The Position

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. The Residential Counselor Supervisor directly supervises Residential Counselors, the team providing 24/7 building operations and tenant support. In addition, the Residential Counselor Supervisor works with the Project Manager and other supervisors on overall project and agency operational needs. The supervisor also performs all duties of Residential Counselors.

Requirements

At least two years of work experience in human service, social services, or customer service- preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorder OR 1 year of highly relevant experience, which included, but is not limited to, DESC work experience.
Personal lived experience may substitute for some of the work experience requirements.
Demonstrated de-escalation ability.
Demonstrated leadership qualities.

Nice To Haves

One year of supervisory experience
One year work experience in a DESC setting.

Responsibilities

Supervise and oversee Residential Counselors.
Support Residential Counselors in their roles as providers of milieu therapy, crisis management, and handling of daily building operations.
Provide on-site coordination for residents’ activity.
Assist clinical staff in the coordination of services to residents; contact residents' outside service providers as necessary.
Assist clinical staff in engaging residents through creative, resourceful strategies that build trust and confidence.
Assist clinical staff in the initiation, facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings.
Manage all building operations in the absence of Project Manager and clinical staff as assigned.
Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems.
Maintain safety and security by monitoring all general access areas and enforcing project rules.
Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
Write significant events involving residents and building operations activities in a daily log; read log daily.
Assist with room turnovers, new resident leasing and orientation; rent collection and facilities inspections.
Respond to resident complaints.
Work cooperatively with clinical and maintenance staff and with visiting providers; refer residents to clinical staff and other staff as necessary.
Initiate appropriate response to maintenance requests.
Participate in staff meetings and trainings.
Assist with other property management functions as assigned.
Other duties as assigned.