RESIDENTIAL OPERATIONS COORDINATOR

The Martino Group LLC•Denton, TX

17h•Onsite

About The Position

The Residential Operations Coordinator plays an essential role in supporting property management operations by ensuring resident accounts, leasing data, application files, and documentation remain accurate, complete, and up to date. This position routinely coordinates with the Property Manager, Assistant Manager, Receptionist, Maintenance Coordinator, and residents. This role is responsible for maintaining account accuracy, preparing and processing leasing documents, screening and assembling applications for approval, and supporting the administrative side of move-ins, renewals, and resident account inquiries. About This Role: This position supports several of The Martino Group’s off-site residential properties from our corporate office located in Denton, Texas. This is a detail-oriented, documentation-driven office role requiring a high focus on accuracy, organization, and compliance. Limited driving may be required on occasion for delivering paperwork or completing office-related tasks.

Requirements

High school diploma/GED
Prior administrative, office, or data-entry experience
Proficiency with Microsoft Office or Google Workspace
Strong written and verbal communication skills
Ability to maintain confidentiality and accuracy
Ability to learn property management systems (Yardi, RentCafe)
Strong documentation and organization skills
Satisfactory results from background and drug screening
Excellent attendance, reliability, and punctuality
Professional appearance and demeanor
Ability to work independently and follow structured processes
Valid driver's license (occasional errands may be required)

Nice To Haves

Experience in office setting
Experience in data-entry and reading ledgers
Experience in property management
Experience with Yardi Voyager or RentCafe
Knowledge of Fair Housing compliance

Responsibilities

Responds to resident questions regarding balances, charges, ledger activity, and lease dates
Reviews ledgers line-by-line to provide factual, policy-based explanations
Ensures all resident accounts in Yardi are accurate and well-documented
Routes requests for exceptions, credits, or adjustments to management
Update weekly market surveys, both third party and in-house
Reviews lease agreements, renewals, and required addenda for accuracy
Uploads and organizes all documents into Yardi using proper naming conventions
Verifies rent amounts, lease start/end dates, and concession terms
Confirms all files are complete, signed, and audit-ready
Assembles complete application files (electronic and physical)
Verifies required documents including IDs, proof of income, pet/ESA forms, etc.
Runs RentCafe screenings for identity, credit, criminal, and income
Prepares clean, neutral review summaries for the Property Manager
Ensures no file is submitted with missing or incomplete documentation
Confirms renters insurance, utilities (when applicable), and charges are completed prior to approval
Ensures all move-in documentation is uploaded correctly
Supports the administrative portion of the move-in process
Uploads leases, renewals, notices, and insurance confirmations
Ensures documents are legible, properly labeled, and stored in correct resident folders
Maintains audit-ready file accuracy at all times
Ensures all ledger activity includes notes for compliance and audit purposes
Maintains professional, neutral written communication with residents
Works closely with the Receptionist, APM, PM, and Maintenance Coordinator
Documents all relevant communication in Yardi and Google Drive
Create and implement different residential engagement events
Post scheduled marketing items on social media and website platforms
Creating flyers, etc via Canva or other software media
Ordering signs, business cards, or other marketing items as needed when requested by management