Residential Referrals Coordinator

The Well NE•Norfolk, NE

About The Position

The Residential Referrals Coordinator is responsible for managing referrals, admissions coordination, transitions, suspensions, and discharges for The Well’s residential programs. This role serves as a central point of communication for residential referral activity and works to ensure timely, organized, and person-centered movement of individuals into, across, and out of residential services. The Residential Referrals Coordinator is responsible for promptly engaging prospective clients and referral sources, coordinating admission readiness, supporting safe and smooth transitions, and ensuring that critical information is communicated clearly and consistently to the full referrals and residential teams. This role works closely with residential leadership, Recovery Coaches, counselors, case managers, Health & Wellness, AR, and CCBHC providers to support continuity of care and efficient bed utilization. This position carries the residential referrals phone 24/7, ensures coverage is arranged during time off, and is expected to overcommunicate changes, priorities, barriers, and next steps so that all involved staff are prepared to respond effectively. The ideal candidate is a Certified Peer Support Specialist or is willing to obtain certification and brings strong communication, organization, follow-through, and relationship-building skills to a fast-paced behavioral health environment.

Requirements

Bachelor’s degree in human services, behavioral health, social work, psychology, or related field preferred.
Certified Peer Support Specialist preferred; must be willing and able to obtain training for CPSS certification if not already certified.
Experience in behavioral health, substance use treatment, case coordination, intake, admissions, residential services, or related human services work preferred.
Experience working with individuals experiencing mental health and/or substance use challenges preferred.
Ability to manage a high volume of referrals, admissions tasks, transitions, and follow-up activities with strong attention to detail.
Ability to engage prospective clients and referral sources quickly, professionally, and effectively.
Understanding of the importance of timely response, continuity of care, and person-centered transitions across levels of care.
Ability to coordinate with internal teams and external referral sources to facilitate admissions and ongoing service connections.
Ability to support safe transportation planning and coordinate logistics related to admission timing and readiness.
Ability to accurately document communication, track required steps, and maintain organized records in electronic health record and referral management systems.
Ability to manage checklists, portals, communication logs, and scheduling details with consistency and accuracy.
Comfortable learning and using platforms such as Alleva, Dazos, Teams, email, and other technology systems relevant to the role.
Strong written and verbal communication skills.
Ability to prioritize urgent tasks, monitor open beds, and keep multiple moving parts organized simultaneously.
Highly responsive, dependable, and organized.
Strong critical thinking and follow-through.
Comfortable with overcommunication and proactive updates.
Able to work independently while maintaining strong collaboration with the broader team.
Calm, flexible, and solution-focused in a fast-paced environment with frequent changes.
Committed to confidentiality, professionalism, and person-centered service delivery.
Valid driver’s license, current auto insurance, and reliable transportation required.
Must be able to carry the residential referrals phone 24/7 and arrange appropriate coverage during time off.