Residential Services Associate (Men's Residential)

Santa Fe Recovery Center, Inc•Santa Fe, NM

3d•Onsite

About The Position

SUMMARY: The Residential Services Associate, reporting to the Residential Services Supervisor, is responsible for working in our medically managed detoxification and residential treatment settings along with a team of experienced Counselors, Case Managers, Medical Associates, Peer Support Workers, RN's, LPN’s, Nurse Practitioners, and Physicians. The Residential Services Associate position assists the multi-disciplinary team as they collect objective and subjective data from observations, examinations, interviews and written records in an accurate and timely manner. The Residential Services Associate assists clients as they navigate the treatment environment, documents care provided in the electronic health record, collaborates with the team to carry out the plan of care, engages with patients/clients with empathy, kindness and respect, follows orders of the Residential Director, and carries out tasks as assigned by program management. The Residential Services Associate ensures a safe and healthy environment conducive to world-class, person-centered care.

Requirements

Strong observation skills
Cultural awareness and sensitivity
Ability to remain calm under stress
Ability to maintain focus on the client’s wellbeing
Ethical and professional behavior toward clients and staff
Strong written and verbal reporting skills
Demonstrate good judgement and ethics
Skill in preparing, maintaining, and overseeing client records
Ability to maintain health and safety, and infection control standards
Computer experience, knowledge of, or demonstrated ability to learn MS Office and electronic health record
Ability to respond effectively to unexpected problems, crisis, or other such events that may arise while considering liability, precedence, programmatic implications, and other possible future impacts on the program, services, or organization
Ability to maintain effective working relationships with all levels within the organization and with external stakeholders
Ability to exercise tact, patience, and discretion when dealing with residents, families, staff, and the public
If in recovery from substance abuse and/or mental health and actively working a program of recovery, must be in recovery for 24 months, and
Must have a valid and insurable Driver’s License based on SFRC Insurance standards.
High School Diploma or GED equivalent
Two (2) years of experience in customer service or patient/client care facing
Certified Peer Support Worker (CPSW) within one year of employment with SFRC
CPR Certified

Responsibilities

Assist with admission and orientation of new clients to the facility, including Rules of Residency and Health and Safety requirements
Ensure a safe, quiet and supportive environment
Observe client behavioral and emotional patterns and report/document observations
Using motivational interviewing and active listening to support clients recovering from drug/alcohol dependence
Intervene with de-escalation skills when necessary
Work with the Clinical Team to ensure clients are working on their treatment plan goals
Conduct assessments as assigned by Clinical Team
Support the team with various administrative tasks
Communicate effectively with members of multi-disciplinary care environment, including but not limited to nurses, therapists, case managers, peer support workers, and other team members to ensure quality treatment
Review instructions and supervisor updates for each client’s program, interpreting previous data, collecting narrative data, and responding to program communication
Provide clients with emotional and/or behavioral support when necessary and assist in developing specific behavioral treatments, including coping skills, anger management, and other self-regulation activities
Anticipate and respond to client needs, including crisis intervention, and provide instruction in the milieu setting
Assist in emergency situations, following established protocols and procedures, including administering basic first aid and/or performing CPR if necessary
Document any incidents as defined by SFRC’s policies and procedures on incident reporting
Ensure clients are following the program schedule, including group activities, telehealth appointments, and individual check-ins
Continue professional development with educational courses, workshops, and self-study
Caring for clients in a manner that provides emotional support and encouragement and fosters a compassionate and atmosphere to promote safety and trust
Facilitate groups for clients to discuss issues that may arise in the milieu CCSS
Document group's notes for non-clinical client groups in the EHR
Transport clients to appointments when required
Checking in visitors with warmth and in a timely manner
Conduct BAC, Urine Drug Screenings, conduct daily charting on all clients, perform bedroom checks, etc.
Actively participate in the shift change protocol to ensure pertinent client information is shared with the team
Monitor client chores and laundry according to the daily schedule
Ensure oversight of linens and other program supplies and materials
Maintain confidentiality in accordance with State and Federal Law, and perform duties in accordance with SFRC Code of Ethics and Policies and Procedures
Understand and maintain HIPAA and 42 CFR Part 2 confidentiality standards relative to SRFC
Provide coordination, availability, and full participation in all aspects of any programmatic review, survey, site visit, and/or program evaluation
Work with Supervisor and other program staff to facilitate recreational and social aspects of the program
Engage patients in activities and interactions designed to encourage achievement of treatment goals.
Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer services.
Behavioral Health Associates may assist clients with children within the parameters of the Guidelines for Mothers in residential treatment policy, and
Other duties as assigned.