Resort Front Desk Shift Leader

Brittain Resorts & Hotels • Myrtle Beach, SC

7d

About The Position

The Resort Front Desk Shift Leader supports the daily operations of the front office while helping guide the guest services team to deliver outstanding hospitality. This position assists with supervising front desk activities, supporting team training, resolving guest concerns, and ensuring smooth service throughout each shift. The Shift Leader also performs front desk responsibilities and may step into the Manager on Duty role when needed.

Requirements

• 1–3 years of experience in customer service or a supervisory hospitality role preferred
• Familiarity with hotel or resort Property Management Systems (PMS) preferred
• Ability to work a flexible schedule that may include evenings, weekends, and holidays due to hospitality business needs
• Strong decision-making skills with the ability to respond quickly in guest service situations
• Reliable transportation
• Proficiency with general computer programs such as spreadsheets, word processing, and database applications
• Positive attitude and professional approach when interacting with guests and team members
• Strong organizational skills and attention to detail
• Demonstrated reliability, accountability, and dedication in the workplace
• Ability to collaborate effectively with coworkers and other departments
• Clear and professional communication skills when working with guests, supervisors, and colleagues
• Basic understanding of financial or accounting concepts is helpful but not required
• Genuine enthusiasm for delivering exceptional guest experiences

Responsibilities

• Serve as a leadership presence for the front desk team by providing direction, support, and guidance throughout the shift
• Step in as Manager on Duty when scheduled or when operational needs require additional leadership coverage
• Welcome guests with a warm and professional approach, ensuring a positive first impression of the resort
• Assist with guest check-in and check-out procedures while ensuring all information and payments are processed accurately
• Coordinate with other resort departments to ensure efficient communication and timely service for guests
• Address guest questions, service requests, and concerns related to resort amenities, local attractions, events, and general property information
• Handle guest concerns or complaints promptly and work toward effective solutions that support guest satisfaction
• Review and verify guest registration details in the property management system to ensure accuracy of names, payment methods, and reservation information
• Assign rooms and adjust room blocks as needed while accommodating guest requests whenever possible
• Process financial transactions, including cash and credit card payments, according to company procedures
• Submit service requests to housekeeping or maintenance for guest room needs or operational concerns
• Maintain accurate control of guest room keys and coordinate re-keying when required
• Conduct follow-up calls with guests to ensure satisfaction during their stay
• Support and train guest services team members to maintain strong service standards and operational consistency
• Assist other front office areas during busy periods or when additional help is needed
• Maintain professional standards for cleanliness, safety, and workplace conduct within the department
• Encourage clear communication within the guest services team to support smooth daily operations
• Perform additional responsibilities as assigned by management

Benefits

• WEEKLY PAY!
• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed