Restaurant Floor Supervisor

Goodstone

10d•$45,000 - $50,000

About The Position

At Goodstone Inn & Restaurant, we take pride in crafting memorable dining experiences that are built on excellence in food, wine, service, and ambiance. As a Restaurant Floor Supervisor, you will be a hands-on leader who ensures smooth daily operations, motivates and supports the service team, and delivers high hospitality to every guest. This role requires balancing guest satisfaction, staff development, and operational efficiency. You will oversee front-of-house operations, maintain service standards, manage reservations, and partner with both the culinary and guest services teams to provide seamless experiences.

Requirements

A high school diploma or GED is required; coursework in hospitality is preferred.
Minimum 2 years of fine dining experience in supervisory or leadership roles.
Strong communication and interpersonal skills.
Must be at least 21 years of age.
Professional appearance; visible tattoos must be covered.
Reliable transportation.
Flexible schedule including mornings, evenings, weekends, and holidays.

Nice To Haves

Advanced wine knowledge preferred.

Responsibilities

Lead, train, schedule, and supervise all front-of-house serving staff.
Set and maintain service stations and dining areas to Goodstone standards.
Ensure prompt, courteous, and professional service throughout guest interactions.
Manage guest concerns with efficiency, professionalism, and warmth.
Conduct table touches to build rapport and gather feedback from guests.
Oversee reservations (OpenTable) and confirm guest details or special requirements.
Coordinate with Guest Services for in-house reservations and special requests.
Collaborate with the culinary team to ensure timely and accurate service.
Support staff during peak service times to ensure consistency and maintain a smooth flow.
Complete daily reports, shift paperwork, and inventory needs for supplies.
Monitor and uphold presentation standards, menu knowledge, and wine service.