Restaurant Host/Hostess - VIP Lounge- Full Time
About The Position
The Restaurant Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc. Position Responsibilities Maintain established company and departmental uniform, appearance, and hygiene standards at all times Maintain a clean and organized workstation at all times. Side work duties must be completed as assigned as well as completed in an efficient, accurate, and timely manner Answering phones according to established standards Booking of reservations utilizing the company reservation system Assist with station assignments, rotation planning, and opening/closing/securing the room at shift change or according to established hours of operation, etc. Must greet customers with a smile and a positive attitude Maintain reservations/waitlist by creating seating plans as needed throughout the shift Follow proper seating rotation when escorting guests to tables Maintain cleanliness of menus Knowledge of the menus and any daily specials offered Must be proactive regarding customer special requests and communicating needs to manager and server. Awareness of all activities in the dining room Knowledge of safety/guest liability procedures for guests and employees Use of radios with headsets and earpieces for communication may be utilized in designated outlets. Proper telephone etiquette is mandatory. Has thorough understanding and knowledge of departmental and property offerings and initiatives, including but not limited to venue menus, outlet concepts and locations, promotions, specials, entertainment, etc. Adhere to federal, state and local laws and regulations All other duties as assigned Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment Shift assignments may be irregular, and will cover days, nights, weekends and holidays Must be able to stand and walk for an entire shift Must be able to move tables and chairs for different seating configurations Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc. Ability to effectively communicate in English
Requirements
- Ability to work in a high-pressure environment
- Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.
- Ability to effectively communicate in English
- Must be able to stand and walk for an entire shift
- Must be able to move tables and chairs for different seating configurations
Nice To Haves
- High school diploma or equivalent GED is preferred
- Six months’ experience as a host/hostess in a high volume and/or fine dining environment preferred
Responsibilities
- Controlling the flow of the restaurant
- Maintaining uniform, appearance, and hygiene standards
- Maintaining a clean and organized workstation
- Completing side work duties
- Answering phones
- Booking reservations
- Assisting with station assignments and rotation planning
- Greeting customers with a positive attitude
- Maintaining reservations/waitlist
- Following proper seating rotation
- Maintaining cleanliness of menus
- Knowing the menus and daily specials
- Being proactive regarding customer requests
- Maintaining awareness of dining room activities
- Knowing safety/guest liability procedures
- Using radios with headsets
- Using proper telephone etiquette
- Understanding departmental and property offerings
- Adhering to laws and regulations
- Performing other duties as assigned
Benefits
- Free meal on shift
- Training & Development
- Free onsite garage parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
