Restaurant Manager

AccorHotel • New York, NY

12d • $90,000

About The Position

The Restaurant Manager is responsible for overseeing service operations during assigned shifts, ensuring a seamless and elevated guest experience throughout the restaurant. This role supervises front-of-house staff, supports team training and development, and acts as the first point of contact for guest recovery. The Floor Manager is expected to lead by example, uphold La Boca service standards, and ensure that the energy and flow of the floor align with the restaurant’s cultural and service ethos.

Requirements

• 2+ years of supervisory experience in a high-volume or upscale restaurant
• Strong understanding of restaurant floor operations and hospitality standards
• Proven leadership, coaching, and conflict resolution skills
• Exceptional guest interaction and service recovery skills
• Familiarity with POS and reservation management systems
• Food Handler and Alcohol Safety Certification required or obtainable prior to start
• Professional, confident, and approachable demeanor
• Clear communicator with a proactive and composed management style
• Strong time management and multitasking skills
• Energetic presence and natural ability to lead a service-driven team

Nice To Haves

• Previous Restaurant experience within a Hotel Environment a plus
• Bilingual in Spanish a plus

Responsibilities

• Lead and manage floor service during assigned shifts, ensuring all guest touchpoints meet or exceed expectations
• Monitor table status, service timing, and pacing in coordination with kitchen and bar teams
• Ensure all team members are adhering to uniform and grooming standards
• Conduct pre-shift meetings to communicate daily updates, specials, and priorities
• Greet guests and engage throughout service to ensure satisfaction and anticipate needs
• Manage all guest complaints and concerns, resolving issues with discretion and warmth
• Monitor reservation flow and coordinate with hosts on seating efficiency
• Supervise servers, assistant servers, and hosts during service
• Provide in-the-moment coaching and support to maintain service quality and morale
• Identify training needs and partner with leadership for development plans
• Uphold a team culture of accountability, support, and collaboration
• Assist with opening and closing procedures
• Ensure accurate side work, cleaning checklists, and daily logs are completed
• Monitor supply levels and communicate inventory needs to management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed