Restaurant Systems & Data Manager

SSP

10d•$81,000 - $101,000•Onsite

About The Position

SSP America is seeking a Restaurant Systems & Data Manager to lead our growing team responsible for POS, kiosk, menu, and digital ordering configuration across our U.S. airport restaurant portfolio. This role is ideal for a hands-on leader who enjoys developing people, improving processes, and supporting high-volume restaurant operations. This position manages a team of nine specialists who configure menus, pricing, item data, and digital ordering solutions used daily across 400+ locations. Because the team is early in their careers and highly collaborative, the Manager provides onsite coaching, quality control, and daily partnership with Operations, IT, and Commercial teams.

Requirements

Minimum 2 years experience in restaurant systems, POS configuration, or menu/data operations.
Experience supervising or coaching others.
Familiarity with POS platforms such as Oracle Micros, Aloha, Simphony.
Strong organization and prioritization skills.
Excellent communication skills.
Advanced Excel proficiency.

Responsibilities

Lead, mentor, and supervise a team of 9 responsible for POS, kiosk, menu, and restaurant systems configuration.
Oversee daily work assignments, coach junior team members, and ensure accuracy of all item, price, and menu updates.
Serve as the operational liaison between Technology, Operations, Commercial, and Finance.
Manage ticket queues, track progress, and resolve system configuration issues quickly.
Drive continuous improvement of tools, documentation, SOPs, and data governance.
Lead high-impact or high-risk changes.
Communicate timelines, priorities, and impacts clearly to stakeholders.
Partner with leadership on upcoming initiatives and systems improvements.