ReStore Assistant Manager

GREATER DES MOINES HABITAT FOR HUMANITY•Des Moines, IA

About The Position

Habitat for Humanity ReStore is a nonprofit home improvement store and donation center offering new and gently used furniture, appliances, home goods, and building materials. Every purchase and donation directly supports affordable housing initiatives—helping families build strength, stability, and self-reliance. When you join our ReStore team, you’re not just starting a job—you’re contributing to positive change in your community and helping create more sustainable, resilient neighborhoods. Are you a people-person with a passion for helping others? Do you enjoy working in a dynamic, mission-driven environment? We’re looking for a friendly, motivated ReStore Assistant Manager to play a key role in creating a positive shopping experience and keeping our store running smoothly. In this role, you’ll be the go-to expert for a specific product department—such as furniture, appliances, home goods, or building materials. You’ll help customers find what they need, maintain an organized and attractive sales area, and support daily store operations. As a ReStore Assistant Manager, you will:

Requirements

Bachelor’s degree or equivalent work experience
Retail experience preferred
Track record of providing excellent customer service
Willingness to work with/train volunteers of all ages
Desire to work with diverse staff and customer base
Ability to work effectively with minimal supervision
Comfortable using a computer
Knowledge of building materials is helpful but not required
High sensitivity to external and internal customer needs
Effective oral and written communication skills
Effective organizational skills
Effective analytical and problem-solving skills
Ability to prioritize and handle multiple tasks and projects concurrently
Committed to the Habitat for Humanity mission
Able to lift up to 75 lbs.
Demonstrates the ability to use commonly-used concepts, practices and procedures within the field.
Must meet or exceed the ability to demonstrate the 5 core and common competencies outlined below.
Convey clear, concise information to others, using verbal or other appropriate communication techniques.
Complete formal training plan and assignments as required.
Treat others in a nondiscriminatory, lawful and ethical manner, respecting the differences among people, and the value they bring to GDMHFH.
Follow safe practices in all work activities to avoid injuries and accidents.

Nice To Haves

Retail experience preferred
Knowledge of building materials is helpful but not required

Responsibilities

Assist the Store Manager in overseeing daily retail operations
Supervise and motivate staff to achieve operational goals
Provide exceptional customer service and resolve customer issues promptly
Train new employees on company policies, product knowledge, pricing and customer service standards
Participate in the development and implementation of strategic goals
Constantly evaluate our donation receiving activities ensuring they run smoothly and efficiently, and we maximize our resources
Ensure that all areas of the store/warehouse are safe, clean, and organized
Work to continually improve overall appearance of our facility
Evaluate condition/acceptability of incoming donations, both by investigating over the phone and in person when accepting donations
Monitor pricing of materials and price materials to be sold
Receive purchased inventory and help prevent inventory loss
Coordinate volunteer work activity
Recognize, appreciate and accommodate ReStore volunteers
Audit Trash, Metal and Appliance Recycling to ensure we are being good stewards of our donated materials
Operate donation software and POS software
Assist in loading purchases and unloading donations