Retail Lead - Cluster (SEA LIFE & Peppa Pig World of Play)
About The Position
Ready to lead the shop, inspire your team, and create splash-tastic memories? 🐠🛍️🌊 At SEA LIFE Michigan, our Retail Shift Leads play a key role in creating unforgettable guest experiences long after the aquarium adventure ends. From helping families pick the perfect souvenir to leading a high-energy retail team, this role is perfect for someone who loves leadership, guest service, and a fast-paced, fun environment. You’ll be hands-on every day—supporting your team, leading by example, and ensuring our retail spaces are welcoming, organized, and full of ocean-inspired magic ✨🐢 Why You’ll Love This Role 💙 A hands-on leadership role where you’re on the floor, not behind a desk 🙌 A fun, family-friendly retail environment surrounded by marine life magic 🐙🌈 Opportunities to grow your leadership, coaching, and operations skills 🚀 A supportive team culture that encourages teamwork and development 🤝 A chance to help guests take home memories that last forever 🛍️💕
Requirements
- A high school diploma or GED (college coursework or degree preferred).
- At least 6 months of experience in retail, attractions, hospitality, food service, or customer-facing roles.
- Previous experience leading, training, or mentoring others (formal leadership not required).
- Strong communication skills and a positive, hands-on leadership style.
- The ability to stay calm, organized, and guest-focused in busy environments.
- A passion for creating fun, engaging experiences for children and families.
- Comfort with POS systems and basic operational tools.
- Flexible availability, including weekends, holidays, and peak seasons.
Responsibilities
- Lead daily retail operations, ensuring a welcoming, high-energy environment 🛍️
- Serve as the go-to leader on the floor, stepping into host roles as needed 🌟
- Delegate, guide, and support front-line team members throughout the shift 💬
- Coach and motivate team members to deliver memorable, guest-obsessed service 😊
- Manage guest flow and queues in high-traffic retail spaces ⏱️➡️
- Handle guest questions and concerns with professionalism and positivity 🎉
- Uphold all health, safety, and operational standards 📚🧑🏫
- Provide real-time feedback, coaching, and recognition to team members 📋
- Assist with inventory, stocking, scheduling, and team engagement 🛒
Benefits
- Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
- Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
- Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
- Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
- 401(k) Savings Plan: Build your future with our company-matched retirement program.
- Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
- Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
