Retail Operations Manager – FIFA Fan Festival™ (FIFA World Cup 2026™)
About The Position
Elevate Global is partnering with Fanatics to support retail operations across FIFA World Cup 2026™ Fan Festival locations, and we're looking for experienced, hands-on managers to lead on-site retail execution. This role is ideal for someone who thrives in fast-paced event environments, knows how to lead teams under pressure, and can balance planning with real-time problem solving. You'll work closely with our partners, internal teams, and on-site staff to ensure each Fan Festival retail location is set up, staffed, merchandised, and operated to a high standard from build through breakdown. Locations This role supports FIFA World Cup 2026 operations across multiple host cities, including: Dallas Houston Philadelphia Toronto Vancouver Candidates may be considered for one or multiple locations based on experience, availability, and business needs.
Requirements
- 2+ years of experience in event operations, retail management, or hospitality
- Experience leading teams in high-volume, fast-paced environments
- Strong communication and organization skills
- Comfortable making decisions on the fly and handling pressure
- Solid working knowledge of POS systems, inventory flow, and retail KPIs
- Ability to lift up to 50 lbs
- Willing and able to travel, including overnight stays
- Authorized to work in the United States
Responsibilities
- Lead day-to-day retail operations planning for assigned Fan Festival locations
- Support store layout planning, fixture setup, and merchandising execution
- Coordinate staffing plans and schedules in partnership with People Ops and recruiting teams
- Act as a key point of contact for on-site partners and stakeholders
- Ensure retail locations are fully stocked, organized, and customer-ready
- Oversee on-site builds, POS setup, event days, and breakdown
- Direct and support retail staff to ensure smooth operations and a strong customer experience
- Monitor POS accuracy and assist with product setup or labeling as needed
- Troubleshoot issues quickly and calmly during live event days
- Manage timelines, expenses, and operational details to stay on plan
- Support inventory count-out, transfers, and shipping per program requirements
- Contribute to post-event reporting and operational feedback
- Partner with finance and leadership on recap insights and improvement opportunities
Benefits
- Travel expenses reimbursed
- Opportunity to work on one of the largest global sporting events
- A collaborative, people-first team environment focused on delivery and respect
- Managers may be eligible for a discretionary bonus, targeted at approximately 10% of base pay, based on overall program and performance outcomes
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
