Retail Third Key Dispensing Optician

Visionworks•Knoxville, TN

4d•$21 - $30•Onsite

About The Position

State Licensed Optician assigned primarily to the retail floor. Sell eyewear products and services utilizing the SERVE selling strategy to Super Serve the Customer’s needs. In addition to selling associate will handle routine supervisory functions such as: open/close duties, transaction approvals, and customer problem resolution.

Requirements

One (1) year of related experience
HS diploma, GED or equivalent related job experience
Opticians State License required
Communication, interpersonal and negotiation skills
Ability to read, analyze and interpret insurance forms and prescriptions

Responsibilities

Complete retail final inspection of all eyewear and dispense eyewear to ensure accuracy of prescription, fit and comfort to include the dispense with the 7-Point Quality Check.
Answer telephone promptly and professionally or a prompt greeting and obtain prescription for in-store customers. Be able to provide the potential customer with basic information such as: starting price points for lenses, current in-store promotions, Doctor’s phone number, Unbeatable Price Guarantee, invite them into the store and thank them for calling.
Identify customer’s needs through Lifestyle selling techniques and match frame to customer’s face shape and prescription and utilize the Lens Selling Kit to assist in educating the customer throughout the sales process to increase their knowledge and understanding of available lens options.
Stock, clean, and straighten displays; clean and organize the entire store, ensure frames are ticketed properly.
Adjust and repair eyewear and process defective, spoiled, and cannibalized frames.
Complete Company required training programs.
Follow Company safety rules and standards.
Perform all opening procedures to include making a timely and accurate bank deposit, verify cash on hand, open POS system and sign and file POS reports.
Complete all end-of-day reports, run POS reports, count cash at final closing and prepare the deposit.
Contact a member of the management team regarding any associate issues that involve Progressive Discipline.
Refer customer service issues that cannot be solved to the next scheduled member of the management team.
Other duties as assigned by management to include cross training.