Retail Third Key Dispensing Optician

Visionworks•Knoxville, TN

2d•$21 - $30•Onsite

About The Position

State Licensed Optician assigned primarily to the retail floor. Sell eyewear products and services utilizing the SERVE selling strategy to Super Serve the Customer’s needs. In addition to selling associate will handle routine supervisory functions such as: open/close duties, transaction approvals, and customer problem resolution.

Requirements

One (1) year of related experience
HS diploma, GED or equivalent related job experience
Opticians State License required
Communication, interpersonal and negotiation skills
Ability to read, analyze and interpret insurance forms and prescriptions
Must be detail orientated and well organized.
Must be able to communicate clearly and effectively with other associates and clients.
Must be energetic and self-motivated.
Must be a team player.
Must be able to problem solve.
Must work onsite and participate in interactive onsite meetings on a regular and predictable basis
Must have the ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.
As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.
As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Responsibilities

Complete retail final inspection of all eyewear and dispense eyewear to ensure accuracy of prescription, fit and comfort to include the dispense with the 7-Point Quality Check.
Answer telephone promptly and professionally or a prompt greeting and obtain prescription for in-store customers. Be able to provide the potential customer with basic information such as: starting price points for lenses, current in-store promotions, Doctor’s phone number, Unbeatable Price Guarantee, invite them into the store and thank them for calling.
Identify customer’s needs through Lifestyle selling techniques and match frame to customer’s face shape and prescription and utilize the Lens Selling Kit to assist in educating the customer throughout the sales process to increase their knowledge and understanding of available lens options.
Stock, clean, and straighten displays; clean and organize the entire store, ensure frames are ticketed properly.
Adjust and repair eyewear and process defective, spoiled, and cannibalized frames.
Complete Company required training programs.
Follow Company safety rules and standards.
Perform all opening procedures to include making a timely and accurate bank deposit, verify cash on hand, open POS system and sign and file POS reports.
Complete all end-of-day reports, run POS reports, count cash at final closing and prepare the deposit.
Contact a member of the management team regarding any associate issues that involve Progressive Discipline.
Refer customer service issues that cannot be solved to the next scheduled member of the management team.
Other duties as assigned by management to include cross training.