Revenue Support Specialist

Keep Supply•Springfield, MO

11d•$45,000 - $50,000

About The Position

Would you like to enjoy 100% paid medical, dental and vision insurance for you and your entire family? How about unlimited paid time off and a supportive and fun work environment? Keep Supply offers all of the above plus a bonus program and significant growth opportunity! Keep Supply is a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment and other MRO supplies on a mission to #bethebestpart. No matter the need, we keep our customers supplied and running. We are currently seeking a Revenue Support Specialist to join our team! The Revenue Support Specialist is responsible for ensuring the smooth execution of daily administrative, financial, and marketing support functions that connect the sales, marketing, and operations teams. This role focuses on improving order accuracy, marketing coordination, and process efficiency through proactive management of reports, purchase orders, and customer/vendor applications. The ideal candidate is detail-oriented, organized, and comfortable managing multiple priorities while supporting internal teams and customer-facing initiatives.

Requirements

5+ years of experience in operations support, accounting administration, or marketing coordination.
Experience with ERP, CRM, or order management systems (Salesforce preferred).
Strong organizational, analytical, and communication skills.
High attention to detail and ability to manage competing priorities.
Proficiency in Google Workspace (Docs, Sheets, Gmail, etc.).
Demonstrated ability to collaborate cross-functionally and maintain a positive, team-focused attitude.

Nice To Haves

Strong understanding of business management and financial principles.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Commitment to providing exceptional service to customers and support to staff members.
Be a problem solver at heart, with a technical mindset.
Understand what it takes to deliver on a promise of unreasonably good service.
Maintain excellent written and verbal communication skills
Enjoy working independently and as a member of a team
Ability to manage priorities and workflow
Creative, flexible, and innovative team player
Proven ability to handle multiple projects and meet deadlines
Ability to deal effectively with a variety of individuals at all organizational levels
Good judgment with the ability to make timely and sound decisions
Be versatile and flexible with a willingness to work within constantly changing priorities with positive enthusiasm.

Responsibilities

Complete and process all credit applications and vendor setup forms for new partners.
Manage EOM (End-of-Month) income statement cleanup and ensure all adjustments are properly documented.
Generate and track employee pro forma invoices for internal Keep Swag orders.
Review and follow up on Salesforce Quote vs. Business Portal (BP) Order ID reports to ensure accuracy.
Monitor open sales orders and follow up on pending or delayed items.
Process sales order splits for products that have already shipped.
Manage purchase order reports to ensure timely completion and accurate vendor communication.
Maintain consolidated order ownership, including creation, updates, releases, and resolving invoicing discrepancies.
Create and manage Marketing SKUs for promotional or campaign-related items.
Generate and track Marketing POs, ensuring timely delivery and reconciliation.
Oversee customer gift programs and Stash offers, maintaining accurate records of redemptions and costs.
Update and maintain the Weekly Swag Snag Report in coordination with the Parts Menu and Marketing team.
Partner with Accounting, Marketing, and Sales teams to streamline data flow between systems.
Identify and communicate process inefficiencies or reporting discrepancies and propose improvements.
Assist with data entry and report validation for cross-departmental initiatives.
Uphold the company’s core values by maintaining a proactive, solutions-oriented approach to problem solving.