RIS Product Application Specialist

Infinitt North America

16h•Remote

About The Position

This role can be performed remotely from anywhere in the U.S. or Canada. Our headquarters are in New Jersey, and local team members are welcome to work in the office if they prefer. The RIS Product Application Specialist will function as a resource for the INFINITT RIS Product Application and Support Team. In this position, you will be responsible for learning the INFINITT RIS Product from a perspective of each: training, demo/sales support, customer support, and product implementations.

Requirements

The RIS Product Application Specialist should have a Radiology Background with at least 5 years in a clinical setting and/or knowledge in workflow and imaging.
Knowledge and hands on experience with RIS is required.
Proficient with Computers
Public speaking to small and large audiences
Excellent written communication skills
Excellent organizational skills and ability to perform under pressure
Knowledge and experience of hospital systems, modalities, and workflows
Critical thinking skills
Access patient medical records and modify documentation (including but not limited to demographics & radiology reports) that could ultimately affect patient care
Critical decision, multi-tasking, flexibility in shifting gears frequently
Traveling to site locations (training, product implementations, etc.)
Ability to be stationary for extended periods of time (sitting at a desk)
Constantly operates a computer for extended periods of time (typing, viewing multiple monitors, etc.)
The person in this position will frequently communicate with internal staff (including developers), in addition to professional medical staff (Radiologists, Site Admins, Technologists, Clinicians, etc.)
Handling of sensitive and confidential patient information
Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity: The ability to speak clearly so others can understand you.
Speech Recognition: The ability to identify and understand the speech of another person.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

Responsibilities

RIS Product Implementation Specialist
Guide customer admins on the best practices build and deployment of INFINITT RIS
Understand site specific workflows and design INFINITT-based workflows that help accommodate or improve upon these customer needs/demands
Oversee the RIS Education Plan for all user types (Sysadmin, Superuser, End User, etc.)
Work closely with the Project Manager to ensure all tasks are accounted for on the project plan, with accurate assignments and deadlines. Ensure deadlines are met and projects stay on time from a product readiness and education perspective.
Work with the designated RIS migration resources to provide any guidance / support needed to allow for a comprehensive legacy RIS system data migration to INFINITT
RIS Product Support
Supporting help desk tickets that are escalated due to complexity and/or resource availability
Supporting internal employees to respond to / close out RIS related tickets
Direct communications with clients / employees- but also ensuring that email support concerns are also entered into / resolution documented within the help desk ticketing system
RIS Product Education / Applications
Manage education for INFINITT internal RIS resources to continue improving / achieving higher tiers of product knowledge
Oversee education plans for new and existing customers on the RIS product
Product Enhancements
Regular communication of new ideas / change requests to the RIS Product Manager for continuing improvement of the RIS product
Pulse the industry to keep informed of new industry trends / competitive strengths and weaknesses / competitive product needs
Research ongoing regulatory changes (FDA, ACR, MQSA, CMS, etc.) to stay in front of future product requirements / certifications that impact INFINITT and/or its clients
Sales Support
Product demonstrations (onsite or remote) for the sales team and/or clients with very sophisticated needs / complex imaging environments
Participation in trade shows