Risk Mitigation Specialist
About The Position
The Risk Mitigation Vetting Specialist is responsible for executing initial and periodic risk-based vetting of network providers, including childcare agencies, agency caregivers, daycare centers, family childcare centers, and adult care agencies. This role conducts continuous monitoring of the network, identifies and escalates safety, compliance, and reputational risks, and applies established vetting criteria to support network eligibility decisions. The specialist ensures ongoing alignment with Care.com’s quality and safety standards through proactive oversight, documentation, and escalation management.
Requirements
- Strong critical thinking and investigative skills
- Sound judgment, problem-solving skills, and appropriate escalation awareness
- Comfort handling sensitive information and making consistent decisions
- Excellent organization and ability to manage multiple priorities
- Ability to work independently within established guidelines
- Clear written and verbal communication skills
- Proficiency with Google Workspace
Nice To Haves
- Experience with Salesforce or similar systems preferred
- Adaptable, collaborative, and detail-oriented mindset
Responsibilities
- Perform initial and periodic licensing and compliance checks
- Manage updates in third-party license verification systems and resolve discrepancies
- Conduct annual online reputational checks on providers and caregivers
- Verify annual business license and insurance compliance
- Research government and third-party sources to confirm safety and regulatory compliance
- Monitor alerts and feedback to identify risks and initiate escalations
- Coordinate escalation remediation with providers through resolution
- Apply pass/fail criteria and assess risk to support eligibility decisions
- Maintain accurate vetting records in Salesforce (CRM) to support audit readiness
- Utilize AI-enabled tools and automated systems to support vetting reviews and data validation
- Monitor quality, accuracy, and efficiency standards
- Participate in time studies and process improvement efforts
- Track regulatory updates and apply changes to vetting workflows
- Maintain vetting calendars and prioritize new and renewing providers
- Prepare and share vetting status and network health updates
- Support updates to training materials and assist with team training
Benefits
- health insurance coverage
- life, and disability insurance
- a generous 401K employer matching program
- paid holidays
- paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
