RMA Specialist

AWC Career•Baton Rouge, LA

About The Position

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team. The Reverse Logistics Specialist is responsible for managing the return, repair, refurbishment, and warranty processes for valve, instrumentation and automation products. This role ensures returned products are evaluated, documented, and processed efficiently while maintaining strong communication with customers, vendors, internal service teams, and operations. The successful candidate will help optimize reverse logistics processes to reduce costs, improve turnaround time, and maintain high customer satisfaction. How you’ll make an impact: Returns Management Coordinate and process all product returns including RMAs (Return Material Authorizations) Inspect returned valves, instrumentation, and automation equipment to determine condition and disposition (repair, refurbish, replace, return, scrap) Document return details in ERP or service management systems Communicate with customers regarding return status, replacement timelines, and warranty eligibility Technical Evaluation & Disposition Work with engineering and service teams to assess returned products for root cause of failure Identify warranty vs. non-warranty returns and coordinate resolution accordingly Facilitate vendor returns and warranty claims with manufacturers Repair & Refurbishment Coordination Coordinate with internal service teams or external vendors for repair/refurbishment of equipment Track repair timelines and ensure compliance with quality and service standards Manage parts replacement and service documentation Inventory & Asset Recovery Evaluate returned components for potential reuse, refurbishment, or resale Maintain accurate inventory records for returned and refurbished products Support asset recovery initiatives to reduce operational costs Vendor & Supplier Coordination Coordinate with manufacturers, vendors, and suppliers on return authorizations and warranty claims Ensure returned products are packaged and shipped according to vendor requirements Process Improvement Analyze trends in product returns and failure modes Work with quality and operations teams to identify opportunities for process improvement Develop best practices to improve reverse logistics efficiency and reduce cycle time Compliance & Documentation Ensure proper documentation of all returns, repairs, and warranty claims Maintain compliance with internal quality procedures and industry standards Skills you’ll need: Associates’ or Bachelors degree in Supply Chain, Engineering Technology, Business, or related field 2-5 years experience in reverse logistics, returns management, or service operations Experience working with industrial valves, actuators, pumps, or automation equipment preferred Excellent organizational and documentation skills Ability to manage multiple tasks and prioritize work effectively Strong communication and customer service skills Proficiency in Microsoft Office (Excel, Outlook, Word) Here’s what will set you apart: Familiarity with control valves, actuators, instrumentation, and flow control systems Experience with RMA management and warranty processing Knowledge of industrial repair processes or service operations Understanding of quality systems and root cause analysis The Rewards: Employee Stock Ownership Plan (ESOP) 401(K) Match Competitive Pay Medical, Dental and Vision Insurance Package Employer Paid Life Insurance Paid Time Off and Holiday Pay Career Development Opportunities About AWC As employee co-owners, we’re driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers. We partner strategically with many of the world’s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners’ technologies, we’re equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed. How We Win Together We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.

Requirements

Associates’ or Bachelors degree in Supply Chain, Engineering Technology, Business, or related field
2-5 years experience in reverse logistics, returns management, or service operations
Excellent organizational and documentation skills
Ability to manage multiple tasks and prioritize work effectively
Strong communication and customer service skills
Proficiency in Microsoft Office (Excel, Outlook, Word)

Nice To Haves

Experience working with industrial valves, actuators, pumps, or automation equipment preferred
Familiarity with control valves, actuators, instrumentation, and flow control systems
Experience with RMA management and warranty processing
Knowledge of industrial repair processes or service operations
Understanding of quality systems and root cause analysis

Responsibilities

Coordinate and process all product returns including RMAs (Return Material Authorizations)
Inspect returned valves, instrumentation, and automation equipment to determine condition and disposition (repair, refurbish, replace, return, scrap)
Document return details in ERP or service management systems
Communicate with customers regarding return status, replacement timelines, and warranty eligibility
Work with engineering and service teams to assess returned products for root cause of failure
Identify warranty vs. non-warranty returns and coordinate resolution accordingly
Facilitate vendor returns and warranty claims with manufacturers
Coordinate with internal service teams or external vendors for repair/refurbishment of equipment
Track repair timelines and ensure compliance with quality and service standards
Manage parts replacement and service documentation
Evaluate returned components for potential reuse, refurbishment, or resale
Maintain accurate inventory records for returned and refurbished products
Support asset recovery initiatives to reduce operational costs
Coordinate with manufacturers, vendors, and suppliers on return authorizations and warranty claims
Ensure returned products are packaged and shipped according to vendor requirements
Analyze trends in product returns and failure modes
Work with quality and operations teams to identify opportunities for process improvement
Develop best practices to improve reverse logistics efficiency and reduce cycle time
Ensure proper documentation of all returns, repairs, and warranty claims
Maintain compliance with internal quality procedures and industry standards