RN Complex Case Manager

Baptist Health•Jacksonville, FL

13d

About The Position

The RN - Complex Care Case Management shall be responsible for a specific population of patients that are considered complex and difficult to discharge from the hospital setting. The RN will manage the discharge during post-acute care until the patient is able to transition. This individual is responsible to manage these patients’ successful transition from hospital through the intermittent post-acute care setting to the home, and is accountable to develop, implement, and evaluate comprehensive transitional care interventions for high risk medical, surgical, and/or trauma patients. Additionally, this individual will coordinate and oversee the ongoing program metrics to continually improve care for the complex patient population. This position may have additional duties assigned that are within scope of the role.

Requirements

Degree in Nursing required, Bachelor’s degree preferred.
Minimum 5 years hospital Case Management experience in Discharge Planning.
Minimum 5 years hospital patient care experience required.
Previous experience in hospital insurance strongly preferred.
Active RN licensure required, Case Manager certification preferred
Excellent knowledge of MS Office and familiarity with relevant computer software.
Strong team leadership skills, strong organization, interpersonal, and customer relations skills.
Must be able to meet strict deadlines.
Strong analytical and problem-solving ability, and excellent organizational skills.
Must be able to complete multiple tasks simultaneously.
Ability to remain calm in difficult situations.
Strong written and oral communication skills, proficient computer skills, proven track record of successful performance.
Ability to understand complex multifactor situations and bring appropriate solutions.
Ability to work both independently and in a team environment.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Ability to observe, assesses, and record work, safety and infection control standards.