Rolex Ambassador - Bellagio
About The Position
The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Rolex Ambassador is responsible for providing an outstanding client experience, meet or exceed sales objectives, and use appropriate judgment to make decisions to build customer relationships. Providing an outstanding client experience by creating a positive and engaging environment for the client is imperative. This is accomplished by being enthusiastic and demonstrating a passion for the Rolex brand.
Requirements
- 2+ years of prior relevant experience in a luxury jewelry retail environment, specifically with Rolex
- High School Diploma or GED
Responsibilities
- Provide exceptional guest service by welcoming all customers, listening to their stories, assisting with questions, and creating memorable WOW moments using the SHOW Service Basics program.
- Own the full guest journey by building strong relationships through consistent communication, resolving issues, and ensuring a personalized experience that drives retention and repeat business.
- Follow all service standards including cleanliness, safety, visual merchandising, in-store protocols, appearance guidelines (business professional attire, Rolex tie/scarf, and Rolex watch), and adhere to the no-gifting policy.
- Stay organized and compliant by logging customer information, purchases, and communication in the CRM, following up with guests per management's cadence, and completing all Rolex-required training.
- Represent the brand with expertise by demonstrating in-depth knowledge of Rolex timepieces and having the flexibility to travel or host clients for events, all while embodying the prestige of the Rolex brand.
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
