Courtyard by Marriott Downtown - Room Attendant - 1st Shift

AHC Hospitality•Grand Rapids, MI

1d•Onsite

About The Position

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here. The room attendant is a key individual in achieving the quality standards of guest rooms to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property is met as well as budgetary goals and interdepartmental relations.

Requirements

Bend, stoop, stand, and walk long distances for the duration of the shift
Be able to lift at least 50lbs
Must be reliable; willing to work weekends and holidays
Must be able to complete 12-16 vacant dirty room with-in 8 hour shift o 12-16 showers o 12-16 tubs o 12-16 toilets o 12-24 beds
Able to use different types of chemicals
Requires the ability to work independently and follow directions as assigned by supervisors
Must be able to complete standards according to established procedures
Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
Must keep cart clear of unapproved items to avoid damage
High school diploma or equivalent preferred. Related experience required.

Responsibilities

Clean all areas of the guest room as determined by the 47 step training outline
Clean checkouts at a 36 minute per room pace
Clean stayovers at a 25 minute per room pace
Deliver all guest requests within 15 minutes
Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
Report maintenance issues in rooms to AYS and floor supervisor
Communicate effectively with floor supervisors and housemen on needs and progress
Perform any other tasks as assigned by the floor supervisor