Room Service Manager– Four Seasons Hotel Boston
About The Position
We are seeking a dynamic and highly engaged leader to oversee our In‑Room Dining and Private Bar operations. This role is responsible for planning, organizing, and directing all aspects of the Room Service Department to ensure an exceptional guest experience. The ideal candidate is passionate about service excellence, thrives in a fast‑paced environment, and enjoys being a visible presence in the operation—building relationships, anticipating guest needs, and ensuring every detail reflects our signature standards. In this role, you will collaborate with Food & Beverage leadership and our culinary team to curate elevated in‑room dining offerings, design amenities, and uphold the quality of food, beverage, and presentation throughout our 24‑hour operation. You will oversee private bar services, “The Vault,” amenity programs, and additional F&B areas as needed, ensuring seamless coordination across departments. Strong financial acumen is essential, as this position manages labor, budgeting, purchasing, inventory, and quality control. We are looking for a leader who takes ownership—continuously assessing facilities, refining processes, and delivering an exceptional experience for guests and employees alike.
Nice To Haves
- Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.
- Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
- Requires ability to operate computer equipment and other food & beverage computer systems.
- Requires reading, writing and oral proficiency in the English language.
- Scheduled days and times may vary based on business need.
Benefits
- Top of market pay.
- FREE Medical and Dental insurance for you and your eligible dependents.
- Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.
- Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.
- Complimentary meals at our employee cafeteria.
- 401k participation with company matching program.
- Complimentary Life insurance.
- Vacation & Paid Sick Time Off.
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
