Rooms Coordinator

Estancia La Jolla, A Noble House Hotel • San Diego, CA

7h

About The Position

The Rooms Coordinator is responsible for implementing the resort’s appropriate booking strategies to ensure all parties are appropriately accommodated. Works closely with departments such as Front Office, Engineering, Reservations, Sales, Housekeeping and Revenue Management regarding the distribution and status of guest rooms. Registers guests, providing them with room keys and pertinent information about the available amenities, such as Spa facilities, business center and events taking place at the property. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Seeks opportunities to maximize revenue.

Requirements

• One year experience as Rooms Coordinator or equivalent experience and training desired.
• Must have excellent customer service/communication skills to work with guests and providing a high level of guest satisfaction.
• Requires basic computer skills to enter data, read, and interpret information.
• Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
• Ability to work on AM, PM, weekend and holiday shifts as required by operational needs

Nice To Haves

• Experience within a Hotel/Resort environment.

Benefits

• competitive pay
• health insurance benefits
• Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family
• Matching 401k (After 1 year)
• On-Demand Pay (Earned wage access before payday!)
• PTO
• Complementary Parking
• Meals

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed