Rooms Front Office - LID

Omni Hotels & Resorts•New Orleans, LA

11d

About The Position

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork. Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match. Overview: The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

Requirements

An associate’s degree or higher is required, preferably in Hospitality Management.
Must be willing to work 50 hours per week with a flexible schedule
Willingness to relocate upon completion of the program to ensure timely promotion to a management role
Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
Projects enthusiasm, professionalism and a positive attitude at all times
Pays precise attention to detail, order and cleanliness
Has outstanding written and verbal communication skills, and exceptional phone manner
Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule

Nice To Haves

Previous Housekeeping or Rooms Division experience is preferred.
Previous experience in a hotel or a related field preferred

Responsibilities

Oversees the performance of staff and takes corrective actions when necessary
Scheduling of staff
Maintains accurate payroll records to ensure staff is paid correctly
Cleaning and inspecting guest rooms
Responds to guest requests and complaints as required
Monitor’s product inventory and order additional products as necessary
Interviewing and selection of staff
Follow up on established training steps.
Handle guest comments and complaints and ensure guest satisfaction.
Communicate with guests and receive feedback.
Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly