Router

National Express•Madison, MS

About The Position

High school diploma or GED Previous dispatch experience is preferred; bi-lingual abilities a plus Ability to organize and prioritize time to balance conflicting demands related to customer care and routing. Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills). Ability to problem solve in an effort to meet schedule requirements Ability to operate two-way and emergency radio systems Ability to use office machines (fax, scanner, copier, zip drive, telephone system) Ability to use Microsoft Office Program and computerized routing software. Verbal communication skills to provide effective advice and interpretation that are readily understandable. Written communication skills to prepare materials and reports Customer service skills to provide excellence in customer service to internal and external stakeholders Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers. We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Summit School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions. Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Requirements

High school diploma or GED
Ability to organize and prioritize time to balance conflicting demands related to customer care and routing.
Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
Ability to problem solve in an effort to meet schedule requirements
Ability to operate two-way and emergency radio systems
Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
Ability to use Microsoft Office Program and computerized routing software.
Verbal communication skills to provide effective advice and interpretation that are readily understandable.
Written communication skills to prepare materials and reports
Customer service skills to provide excellence in customer service to internal and external stakeholders

Nice To Haves

Previous dispatch experience is preferred
bi-lingual abilities a plus

Responsibilities

Produce and maintain a master record of all routes and provide operating copies daily
Read and keep up to date with all documents relating to the routing program. (Manuals, updates, maps, etc.)
Produce and maintain cost efficient and timely routes
Meet all deadlines relating to schedules set up for the routing process
Coordinate with Dispatch to establish route standards for time and miles
Provide excellent customer service when working directly with customers, parents and employees
Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly
Maintain the work area in a neat and professional condition daily
Maintain a professional appearance
Ability to work well under pressure
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Other duties as assigned