20-400 RV Park Guest Services Associate

Ute Mountain Casino Hotel • Towaoc, CO

13d

About The Position

The RV Park Associate is responsible for supporting the daily front-line operations of the Ute Mountain Casino Hotel RV Park. This entry-level role provides friendly and efficient customer service to guests, handles reservations and check-ins, processes payments, and ensures the guest area remains clean and welcoming. Success in this role means delivering a consistent and positive guest experience, managing transactions accurately, and contributing to the smooth day-to-day operation of the RV Park in collaboration with the RV Park Supervisor.

Requirements

• Must be at least 18 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Non-Support License (background checks may be required).
• Ability to work flexible hours including nights, weekends, and holidays
• Must maintain a professional appearance, tone, and guest-service mindset at all times
• High school diploma or GED required
• Proficiency with reservation and POS systems
• Strong communication and basic writing skills for guest records and reports
• Basic math and cash-handling skills
• Ability to operate a computer, register, and credit card terminal accurately
• Good organizational habits and attention to detail
• Team-oriented and committed to guest satisfaction

Nice To Haves

• Previous cashier, front desk, or hospitality experience preferred
• Experience using Microsoft Word, Excel, and Outlook is helpful

Responsibilities

• Welcome and assist RV Park guests. Greet visitors upon arrival, provide information, and respond to general inquiries Ensure guests feel welcomed and supported during their stay
• Process check-ins, check-outs, and reservations. Enter and confirm reservations using the park system Assign spaces, verify registration details, and issue permits or materials
• Handle payments and record transactions. Accept payments via credit card or cash and issue receipts Balance cash drawer and complete basic accounting paperwork at shift start and end
• Maintain accurate guest records and operational logs. Record site assignments, guest information, product sales, and price changes Support basic reporting and data entry functions for daily operations
• Support the upkeep and functionality of the front office and guest area. Follow procedures to maintain a clean and organized check-in station Assist with re-stocking and inventory management as assigned Identify and report equipment malfunctions or supply needs to a supervisor
• Assist with team tasks as directed. Complete other duties requested by the RV Park Supervisor to support team success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED