Safety & Security Pool Officer (Part-Time) - Arizona Biltmore

Pyramid Global Hospitality•Phoenix, AZ

1d•Onsite

About The Position

As a Safety & Security Pool Officer, you will be responsible for maintaining the safety and security of hotel guests, team members, and property, with a primary focus on pool and recreation areas.

Requirements

Previous customer service experience, required
CPR and First Aid Certification, required or ability to obtain within first 60-days
Strong communication and interpersonal skills
Ability to remain calm and professional in emergency situations
Ability to write clear, accurate, and timely incident reports
Ability to work independently and as part of a team
Basic proficiency in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

Previous hotel or resort experience
Prior security, safety, or public safety experience

Responsibilities

Patrol assigned areas of the resort, including pool and recreation areas, to ensure guest and team member safety
Maintain a visible security presence and provide professional, courteous guest assistance
Respond promptly and professionally to emergencies, incidents, and guest concerns
Investigate, document, and report accidents, incidents, losses, and disturbances in a timely and accurate manner
Complete detailed incident reports and required documentation
Conduct bag and cooler checks
Conduct patrols throughout the pool, ensuring egress points are secured
Conduct routine lockups and unlocks of hotel facilities as assigned
Perform daily and monthly safety inspections
Assist with traffic control and pedestrian flow when required
Demonstrate knowledge of emergency procedures and take appropriate action when required
Support ongoing efforts to reduce risk of injury, loss, and property damage