Sales and Service Operations

Quality Bicycle Products•Bloomington, MN

2d•Hybrid

About The Position

Quality Bicycle Products is in the business of bikes! From creating a portfolio of our own award-winning brands to distributing the top names and best products in the industry, we’re doing our part to further bike-kind. With distribution centers in Minnesota, Pennsylvania, Nevada, Colorado, and Taiwan, QBP serves a network of more than 5,000 independent retailers and 450+ suppliers world-wide. We strive to be an extraordinary business to partner with and to work for and have made good on that goal for over 35 years. As a values-driven company, making the world a better place has always been at the heart of everything QBP does. We believe that our actions as individuals and as a company can make a difference, so we work every day to improve the sustainability and health of our industry and our communities. We understand that it is our employees that make us successful and we do our best to make QBP a fun and rewarding workplace. Our community is passionate about pushing creative boundaries, sparking innovation in the industry, living healthy lifestyles, and having fun. We have a welcoming environment that welcomes employees from all backgrounds and allows individuals to be themselves. QBP provides a lot of great perks for employees, including product discounts, commuting incentives, fitness and wellness programs, flexible schedules, weekly massages, and the ability to bring your dog to work. The Sales and Service Operations (SSO) Team works with our entire Sales Team (Domestic, International and National Sales) as well as our Customer Service Department to keep things running smoothly so our customer’s experience is seamless, and our sales department can focus on selling. This is accomplished both by fixing things that come up daily as well as determining the root cause of a problem and working to resolve for the future. SSO team members are system, process and operational experts. They often work with departments across the entire company to help resolve issues and streamline processes. Our goal is to ensure we have a consistent baseline customer experience for all customers whether distribution or brand partners, as well as help to implement solutions to treat different customers differently. The Sales and Service Operations Team reports to the Sales Operations Manager. This person will work closely with Account Managers, Regional Sales Managers, Outsides Sales Representatives, the National Sales Team as well as the International Sales Teams. Other tasks and responsibilities as assigned

Requirements

Excellent relationship building skills supplemented by self-awareness and continuous self-improvement.
Work effectively under pressure
Strong organization and attention to detail
Willingness to take initiative and work effectively without close supervision, while maintaining team mentality
Adaptable and flexible
Problem solver
Ability to communicate effectively verbally and in written format to people with English as an additional language
Ability to travel Internationally and domestically. Must possess a valid Passport, a valid US driver’s license and fulfill the requirements of being a QBP Approved Driver.

Nice To Haves

Familiarity with QBP core systems: SAP, QBP.com, CRM, preferred
Microsoft Excel Intermediate level or better
Spanish or French language proficiency

Responsibilities

Support Customer Service and Sales Department by
Fixing complicated order and system problems – working to find root cause
Building & processing customer orders
Resolve shipping and logistics issues
Communicate system changes, updates and operational best practices
Managing the entire pre-book order lifecycle, from entry through fulfillment
Support Domestics Sales Team by
Building program forms, assisting in allocation of product, managing day-to-day program operations and requests
Managing Dealer’s Choice Program logistics and exceptions
Updating discounts and dealer locator for brand retailers
Support International Sales Team by
Facilitating international shipping requests, understanding Incoterms, Pro-forma creation, product restrictions by country
Assisting prospective new International Customers throughout application and onboarding process
Building International program forms, assisting in allocation of product, managing day-to-day program operations and requests
Handling daily International order fulfillment and operational processes and issues
Support National Sales Team by
Assisting in forecasting of pre-book product, building program forms, assisting in allocation of product, managing day-to-day program operations and requests
Processing special order requests, and large product purchases
Understanding unique business needs of each National Account to better assist in multitude of operational requests
Support all day-to-day functions of SSO Team
Shipping, DC Operations, and Order fulfillment issue resolution
Retailer Service and Incentive operations i.e., Retail Fulfillment Services, Rebate, Shipping Incentives
Internal and External Customer Data updates
Online Channel Integrity monitoring