Sales Assistant

MillerKnoll•New York, NY

7d•$55,000 - $63,000

About The Position

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward. Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. POSITION PROFILE The Sales Assistant plays a critical role in the day-to-day operations of the Holly Hunt Showroom, serving as a key liaison between Sales Associates, clients, the Corporate Office, outside sales partners, and represented vendors. This position supports the full lifecycle of client orders—from initial inquiry through fulfillment—ensuring accuracy, efficiency, and an exceptional client experience. The Sales Assistant is highly detail-oriented, proactive, and instrumental in maintaining seamless showroom operations.

Requirements

Bachelor's degree preferred
1-2 years working in a retail, design, or showroom environment, luxury experience preferred
Ability to multitask
Excellent communication skills both written and verbal
Some lifting (20-50 lbs max)
Proficiency in Microsoft Suite programs

Responsibilities

Serve as a first point of contact for incoming client inquiries, professionally managing and directing calls to the appropriate Sales Associate
Support Sales Associates with quote preparation, order entry, and order management as requested
Process client payments, including credit cards and deposits, and release orders in accordance with company procedures
Review all orders thoroughly to ensure accuracy, completeness, and compliance prior to submission
Coordinate freight logistics by confirming shipping details, freight charges, and delivery requirements for client orders
Prepare, verify, and submit COM ID forms to vendors as required
Track, follow up, and update approvals for SFAs, DFAs, and CFAs
Manage post-order changes, including ship-to updates and requests for expedited or revised freight services
Run and maintain weekly Order Status reports, actively managing open orders and communicating estimated completion dates (ECDs) and requested delivery dates (RDDs) to clients
Review order hold reports and collaborate with internal teams to resolve issues and move orders forward
Expedite priority and time-sensitive orders in partnership with the Client First team
Monitor and follow up on balance due notices to ensure timely collection of outstanding payments
Provide proactive tracking updates and shipment information to clients
Complete and submit refund request documentation for overpayments as needed
Contribute to overall showroom operations by supporting team coverage, including breaks and peak periods
Greet and acknowledge all clients entering the showroom, ensuring a welcoming and professional experience
Assist clients in the showroom and over the phone as needed
Pull samples, tear sheets, and conduct fabric searches to support client and sales needs
Assist with showroom initiatives such as mailers, e-blasts, and other client communications