Sales Associate / Customer Service Representative

Drybar Shops • Salem, NH

2d • $14 - $24

About The Position

Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it, for us that’s blowouts! No cuts. No color. Just blowouts.
At Drybar, our receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere. We are looking for a fantastic candidate to provide excellent customer service to our clients.
Seeking good vibes only! Are you outgoing, upbeat and love making people feel fabulous? Are you reliable? Then we would LOVE to hear from you! To note, we are specifically seeking a candidate with availability on Fridays and weekends (not every single weekend...but weekend availabililty is a must)!

Requirements

• Experience in a fast paced, customer service centric environment
• Previous experience with Point-of-Sale (POS) Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point-of-sale system
• Problem solver – uses logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Must have weekend availability

Nice To Haves

• Previous experience with Point-of-Sale (POS) Systems strongly preferred
• Previous salon/spa experience preferred but not required

Responsibilities

• Leading the client’s experience from check-in to check-out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
• Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
• Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk and bar area clean.
• Keep the shop looking fresh. Bartender side work includes activities such as: dusting, cleaning, sweeping, inventory, cleaning dishes/glasses, re-stocking product shelves and other similar duties.

Benefits

• Competitive compensation with potential to make between $14- $24+ per hour based on performance (comprised of hourly wages and commissions on membership sales)
• Paid and ongoing training
• Flexible schedules
• Complimentary blowouts
• Generous discounts on retail products
• Flexible dress code: black, white, grey, yellow and denim
• An upbeat, positive, fun, family-feel shop culture

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED