SALES BDC REPRESENTATIVE
About The Position
At Honda of Salisbury, we believe our people make the difference. We are proud to offer a positive work environment, a family-style atmosphere, and a team culture that celebrates success through monthly employee recognition. Our dealership is committed to supporting our team members with strong leadership, growth opportunities, and a full benefits package. Honda of Salisbury is seeking a motivated and customer-focused Sales BDC (Business Development Center) Agent to join our team. This role is responsible for handling inbound and outbound communication with potential customers, setting appointments for the sales department, and delivering a professional first impression of our dealership. If you enjoy helping people, thrive in a fast-paced environment, and want to be part of a supportive team culture, we want to meet you!
Requirements
- Dealership experience preferred
- Strong phone communication and customer service skills
- Ability to multitask in a fast-paced environment
- Basic computer skills and experience working with CRM systems preferred
- Positive attitude and strong work ethic
- Reliable attendance and professionalism
Nice To Haves
- Dealership experience preferred
- Basic computer skills and experience working with CRM systems preferred
Responsibilities
- Respond to inbound internet leads, phone calls, and online inquiries in a timely and professional manner
- Schedule appointments for customers to visit the dealership and meet with the sales team
- Conduct outbound follow-up calls to potential customers and previous inquiries
- Maintain accurate customer records and notes in the CRM system
- Provide product information and answer basic questions about vehicles and dealership services
- Confirm upcoming appointments and ensure a smooth handoff to the sales team
- Deliver a guest-first customer experience in every interaction
Benefits
- Positive, team-focused work environment
- Family-feel dealership culture
- Full benefits package including health benefits and 401(k) with company match
- Annual bonus structure
- Monthly employee recognition program
- Opportunities for growth and advancement within the organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
