Sales Coordinator

Metropolitan Detroit Convention & Visitors • Detroit, MI

10h • Hybrid

About The Position

Provide sales, administrative, and clerical support to the Group and Convention sales team in the implementation and management of sales initiatives, activities, and processes. This position works in close cooperation with several Visit Detroit internal staff, clients, vendors, and members. This position requires a high level of professionalism and customer service skills

Requirements

• Bachelor’s degree in hospitality, related field, or commensurate experience.
• 1-2 years’ experience in an administrative support position.
• 1-2 years’ experience within a sales, marketing, or hospitality organization.
• Valid, unrestricted Michigan driver’s license.
• Working knowledge of the hospitality industry, knowledge of area industry partners.
• Proficient in using customer relationship management technology with ability to learn new systems.
• Intermediate knowledge of sales and marketing processes and verbiage.
• Excellent communication skills including the ability to clearly express thoughts, ideas, and concepts verbally and in writing, in the English Language.
• Skilled in organizing, prioritizing, and analyzing multiple assignments simultaneously.
• Ability to think and manage creatively in a fast-paced work environment.
• Ability to develop and maintain professional working relationships with supervisors, peers, colleagues, and external stakeholders.
• Maintains a positive and professional work attitude, appearance, and behavior even in the most demanding situation
• Ability to work effectively in both remote and in-person work environment; proficient using video conferencing software and other remote work tools.
• Proficient in using personal computer software and applications including Microsoft Word, Excel, Outlook, and PowerPoint.
• Available weekends and outside of normal work hours for assignments and travel, as needed.
• Ability to coordinate multiple clerical tasks as well as play a supporting role throughout the sales process.

Nice To Haves

• 2-4 years’ experience providing administrative support in a hotel or Convention & Visitor Bureau (CVB) sales department.
• Direct client/customer contact supporting sales goals or fulfillment of obligations.
• 2 years working experience in the Travel/Tourism/Hospitality industry.

Responsibilities

• Provide sales support to the group and convention sales team to achieve strategic sales goals.
• Routinely monitoring lead sources, to ensure accurate and timely data entry into the IDSS System for RFP’s received through various channels.
• Collaborate and coordinate with sales managers to maintain accurate and timely communication with clients, partners and internal stakeholders as it pertains to the sales cycle.
• Prepare and manage weekly, monthly and quarterly reports
• Collaborate and coordinate with sales manager to gather correspondence to assist in the development of bid proposals, sales presentations, eblasts and all communication relative to the sales process.
• Coordinate with sales manager to organize site visits including setting appointments, submitting travel requests, developing itineraries, and site books.
• Participate in site tours as requested to advance, drive and provide overall support during the visit. May include transporting clients in our company vehicle.
• With the Manager, Sales Support approval, participate in regional initiatives, including trade shows, FAMs, and sales calls, as needed.
• Routinely communicate with partners in a professional manner
• Efficiently and accurately navigate iDSS and MINT databases with a high level of proficiency.
• Participate in scheduled meetings with sales managers to review priorities and tasks ahead.
• Committed to partnering with Visit Detroit in embedding diversity, equity, and inclusion into company culture and operations, and actively contributing to creating a welcoming and inclusive environment for all employees and stakeholders
• Draft and prepare routine correspondence
• Manage inbound and outbound phone communications
• Support document management through copying, scanning, and filing
• Provide overall support to Group and Convention Sales Department, primary focus, Sales Managers.
• Provide back-up support for other sales units within Visit Detroit as needed.

Benefits

• Competitive Compensation
• Life, Medical, Vision, and Dental Insurance
• 11 Paid Company Holidays Per Year, plus 1 Floating Holiday
• PTO Referral Bonus
• 17 PTO Days Per Year, Based on Full Months Projected to Work in The Calendar Year
• 401(K) With 4% Match
• Paid Parking, with 24/7 Access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level