Sales Floor Lead - Flagship Store

Gymshark•New York, NY

7h•$22 - $24

About The Position

As a Floor Lead, you’ll set the tone, drive great experiences, and build an atmosphere where both customers and your team feel supported and inspired. You’ll guide the rhythm of the day - from motivating morning huddles to seamless stock flow and standout service - and confidently running key operational moments, sometimes as the sole manager on duty. If you love leading by example, keeping standards sky‑high, and creating a space where people genuinely enjoy being, this is your moment.

Requirements

Recent experience in a retail leadership or senior sales‑floor role, with confidence guiding a team through busy trade.
A natural ability to bring product to life - from styling and outfit building to simple, human recommendations.
Strong communication skills and a collaborative approach that keeps the team aligned and energised.
Experience mentoring or coaching others, giving supportive feedback and helping people grow in‑role.
A passion for the brand and a genuine interest in helping customers find products that suit their goals and lifestyle.
A calm, positive and solutions‑focused mindset when handling challenges or escalations.
Confidence using digital tools and retail systems to support operations and decision-making.
High standards for presentation, organisation and keeping the shop floor looking its best.
Comfort acting as a keyholder and stepping up as the on‑duty leader when required.
Flexibility to work a varied schedule, including weekends, late nights and peak‑trade periods.

Responsibilities

Delivering a seamless, warm and human customer experience across the sales floor.
Resolving customer issues quickly and thoughtfully to protect the overall journey.
Communicating the day plan, targets and priorities clearly so the team stays aligned.
Keeping energy and focus high through strong on‑floor presence and supportive feedback.
Upholding brand standards across VM, cleanliness, product presentation and stock availability.
Ensuring fitting rooms and returns flow remain fast, tidy and fully to standard.
Maintaining safe, clear walkways and an organised, easy‑to‑shop environment.
Completing daily operational routines with accuracy - including cash handling and H&S checks.
Acting as keyholder to open/close and following all safety and security procedures correctly.
Making fair, timely decisions when acting as the manager on duty, including escalations.
Prioritising workload effectively during peak trade or sudden changes.
Supporting stock flow, delivery processing, BOH organisation, and rapid replenishment.
Ensuring the team understands incentives, membership benefits and value‑add opportunities
Modelling great service and driving coaching moments that uplift skills and confidence.
Protecting both the customer and the team through calm, consistent problem‑solving.
Keeping communication strong between shop floor and operations throughout the day.