Sales Operations & Business Development Representative

Stanley Black & Decker, Inc. • Towson, MD

1d • Hybrid

About The Position

Position Overview: As a Sales Operations & Business Development Specialist (Hybrid role), you will play a pivotal role in driving business growth, analytics, and operational excellence. You’ll work virtually as part of our dynamic team, blending sales prospecting with sales operations support to ensure our pipeline is robust and our processes are efficient. This is an ideal opportunity for a results-driven professional who thrives at the intersection of sales, analytics, and process improvement. Key Responsibilities Business Development Identify, research, and qualify contractor prospects who meet specific criteria for our solutions. Engage prospects via consultative selling techniques, leveraging phone and digital outreach to generate interest and set appointments for sales demonstrations. Link company capabilities to customer goals, overcoming barriers to purchase through effective communication and needs analysis. Build and nurture relationships with decision-makers across a range of industries, focusing on value-driven conversations. Leverage internal marketing programs to generate referrals and maximize lead conversion. Sales Operations Manage and maintain CRM data integrity, ensuring accurate tracking of leads, opportunities, and sales activities. Collaborate with sales leadership to develop and refine sales processes, reporting, and analytics to drive team performance. Prepare and analyze sales reports, dashboards, and key performance metrics to inform strategy and identify areas for improvement. Support the implementation of sales tools and technologies to streamline workflows and enhance productivity. Coordinate with marketing and sales teams to optimize lead handoff and pipeline management. The Ideal Candidate You are passionate about sales and operational excellence, eager to learn and grow, and ready to be acknowledged for your valuable contributions. You embrace innovation and are motivated by the opportunity to make a positive impact. Qualifications: Bachelor’s Degree or a minimum of 2 years B2B sales or sales operations experience. Strong understanding of outbound sales practices, lead generation, and consultative selling. Experience with CRM systems (e.g., Salesforce), sales analytics, and reporting tools. Advanced Excel skills and the ability to interpret and present data. Demonstrated ability to analyze customer needs, handle objections, and schedule product demonstrations. Strong analytical, organizational, and problem-solving skills; able to think outside the box. Excellent verbal and written communication skills; strong phone presence is essential. Comfortable engaging with a wide range of decision-makers and discussing business issues from multiple angles. General knowledge of construction industry practices and information needs preferred. Ability to work independently in a virtual environment and collaborate across teams. We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at [phone] or at [e-mail]. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov) For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843. Looking for your dream job? Upload your resume and contact info, and we’ll send you exciting job opportunities that align with your skills, goals, and experience! If you are a current employee, please navigate to the internal career site to apply.

Requirements

• Bachelor’s Degree or a minimum of 2 years B2B sales or sales operations experience.
• Strong understanding of outbound sales practices, lead generation, and consultative selling.
• Experience with CRM systems (e.g., Salesforce), sales analytics, and reporting tools.
• Advanced Excel skills and the ability to interpret and present data.
• Demonstrated ability to analyze customer needs, handle objections, and schedule product demonstrations.
• Strong analytical, organizational, and problem-solving skills; able to think outside the box.
• Excellent verbal and written communication skills; strong phone presence is essential.
• Comfortable engaging with a wide range of decision-makers and discussing business issues from multiple angles.
• Ability to work independently in a virtual environment and collaborate across teams.

Nice To Haves

• General knowledge of construction industry practices and information needs preferred.

Responsibilities

• Identify, research, and qualify contractor prospects who meet specific criteria for our solutions.
• Engage prospects via consultative selling techniques, leveraging phone and digital outreach to generate interest and set appointments for sales demonstrations.
• Link company capabilities to customer goals, overcoming barriers to purchase through effective communication and needs analysis.
• Build and nurture relationships with decision-makers across a range of industries, focusing on value-driven conversations.
• Leverage internal marketing programs to generate referrals and maximize lead conversion.
• Manage and maintain CRM data integrity, ensuring accurate tracking of leads, opportunities, and sales activities.
• Collaborate with sales leadership to develop and refine sales processes, reporting, and analytics to drive team performance.
• Prepare and analyze sales reports, dashboards, and key performance metrics to inform strategy and identify areas for improvement.
• Support the implementation of sales tools and technologies to streamline workflows and enhance productivity.
• Coordinate with marketing and sales teams to optimize lead handoff and pipeline management.

Benefits

• You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement.
• And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
• Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
• You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level