Sales Operations Excellence

Microsoft

5d • $85,100 - $169,800

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Customer Advocacy's team mission is to incubate and scale innovative new business models and customer experiences. The team leverages adaptive leadership principles to drive large-scale change and transform business models across SME&C (Small, Medium Enterprises & Channel), Digital Natives & ISVs (Independent Software Vendors), Education, Public Sector, Health and Life Sciences and other industry-specific customer segments.
Sales Operations Excellence will work with Customer advocacy leads to track and understand business and program performance across strategic customer segments and industries. You will partner with leads to identify market challenges and scope growth opportunities.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 1+ year(s) experience in business consulting, sales, sales operations, information technology (IT) account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
• 1+ year(s) experience in in Near Term Strategy (1 years out), Management Consulting, or Finance.
• 2+ years experience in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field

Nice To Haves

• Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 3+ years of marketing, strategy, sales, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience OR equivalent experience.

Responsibilities

• With minimal assistance, advises segment leads or partners, or collaborates with peers to develop segment strategy for segmentation, territory planning and quota setting.
• Aligns with Business and Sales Operations (BSO) on quota distribution strategy and timeline for the Area.
• Participates in sales leader and manager briefings to share quotas and rationale where needed.
• Advises and contributes to sales teams on sales motions/strategies for opportunity management (e.g., up-sell, cross-sell, renewal, recapture).
• Provides input on operationalizing prioritized sales plays and industry solutions.
• Supports generating new business and accelerates the closing of existing opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level