Sales Operations Manager - Salesforce Environment - Remote

Pro-Spectus LLC

15h•$105,000 - $115,000•Remote

About The Position

The Sales Operations Manager is a critical infrastructure role that sits at the intersection of data, process, and execution. Reporting directly to the Executive Vice President, Marketing & Growth, this position is the connective tissue between strategic pipeline goals and the systems, data, and outbound workflows that make those goals achievable. This role owns the operational integrity and early-stage activation of our account-based revenue engine — ensuring Salesforce is accurate, actionable, and a trusted source of truth — while simultaneously driving outbound prospecting cadences, maintaining contact and target data, and producing the pipeline visibility the team needs to lead with confidence. This is an ops-first role with selective, highly governed outbound execution. Outreach is event- and signal-based, executed through pre-approved messaging and workflows and designed to support real-time responsiveness in pre-commercial accounts rather than volume prospecting or quota-based selling. The ideal candidate thinks like a data steward, works like an operator, and communicates like a strategist. They are as comfortable building a Salesforce validation rule as they are launching an outbound cadence or presenting pipeline health in a weekly revenue review.

Requirements

3+ years of experience in revenue operations, sales operations, or a blended sales enablement/ops role in a B2B environment
Demonstrated Salesforce proficiency — including building reports, managing objects, creating validation rules, and maintaining data hygiene at scale
Hands-on experience with Salesloft, Outreach, ActiveCampaign, or a comparable sales engagement platform (cadence build and optimization, not just usage)
Strong command of data: comfortable manipulating lists in Excel or Google Sheets, enriching records, and identifying data quality issues
Highly creative proficiency using PowerPoint for client presentations, QBRs and executive level updates
Experience supporting an account-based selling (ABS) or ABM motion — understanding of ICP, tiered account lists, and account coverage strategy
Excellent written communication; able to translate pipeline data into clear narratives for executive audiences
Highly organized and process-oriented — able to manage recurring operational rhythms alongside ad hoc requests without dropping either

Nice To Haves

Salesforce Admin certification or equivalent practical experience preferred
Experience in b2b biotech, life sciences, or complex technical sales preferred

Responsibilities

Own the accuracy, completeness, and hygiene of Accounts, Contacts, Opportunities, and Targets in Salesforce, ensuring CRM integrity across the ABS motion.
Establish and enforce data standards, validation rules, lifecycle definitions, and routing logic aligned to ICP and account tiering.
Conduct ongoing audits to resolve stale pipeline, duplicate records, missing persona coverage, and close-date drift.
Build and maintain real-time dashboards and reporting that provide clear visibility into pipeline health, stage conversion, deal velocity, and coverage ratios.
Research and enrich account and contact data using third-party tools to maintain actionable, decision-ready records.
Own lead and account routing workflows, ensuring accurate and timely assignment aligned to account-based strategy.
Build and optimize pre-approved outbound cadences in Salesloft and/or ActiveCampaign, executing signal-driven outreach in response to account activity and engagement triggers.
Monitor outbound performance and activation metrics, surfacing insights and recommending optimizations.
Maintain compliance with opt-out regulations and ensure accurate CRM activity logging.
Escalate activated accounts to sales leadership based on inbound intent signals, defined thresholds, and handoff criteria.
Manage the centralized sales content library, including operational support for PowerPoint-based capabilities decks and sales materials; maintain organization, version control, lifecycle-stage alignment, and controlled updates (content strategy and messaging remain owned by Marketing).
Map materials to pipeline stages and ensure integration within CRM and engagement tools.
Own weekly and monthly pipeline reporting for the EVP, identifying revenue risks, conversion bottlenecks, and segment performance trends.
Document SOPs across pipeline governance, routing, cadence execution, and reporting to support team scalability.
Serve as the day-to-day power user of the revenue tech stack, identifying process improvements that increase data reliability and commercial efficiency.