Sales Support Administrator
About The Position
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Supermicro is looking for a Sales Support Administrator who can be the direct contact for Supermicro's field sales team and provide support by processing orders, monitoring inventory, and following up on ETA with purchasers. If you have prior order processing experience and you thrive in a high volume, fast paced environment, then we want you to be a part of the Supermicro team!
Requirements
- AA degree is required; a Bachelor’s degree is preferred
- Minimum of 3 years of direct, related sales support experience
- Strong attention to detail
- Effective organizational skills
- Excellent communication, presentation, and negotiation skills
- Proven ability to effectively identify and resolve issues
Responsibilities
- Respond to inquiries such as order status, shipment schedules, account applications, co-op applications, product availability, and pricing
- Assist the sales team with data entry tasks as well as backup for other team members when needed
- Work cross-functionally with production, accounting, and RMA to keep track of assembly order schedules, and to expedite and pending repair orders
- Arrange sales meetings and prepare presentations
- Help process orders, expedite orders, assist on RMA's
- Assist product marketing information for email blasts or other marketing activities with the US office
- Generate sales and forecasting reports on a monthly and quarterly basis
- Support data and orders status collecting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
