Sales Support Assistant - WTVR

The E.W. Scripps Company•Richmond, VA

21h•Onsite

About The Position

The E.W. Scripps CBS affiliate WTVR in Richmond VA, is seeking a detail-oriented Sales Support Specialist who will be the backbone of our sales operations. This role offers an exciting opportunity to work directly with clients, support account executives, and ensure seamless advertising campaigns that help local businesses thrive. Responsible for supporting the sales department in day-to-day activities.

Requirements

High School diploma or equivalent required
Generally, 5+ years of experience in a related field preferred
Strong customer service skills
Ability to read, analyze, and interpret sales demographics information and creative layouts
Must have the ability to generate reports, business correspondence, and presentations
Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers
Must have the ability to calculate figures related to the advertising rate packages
Proficient use of Microsoft Office (Excel, Word, Outlook)
Must have the ability to learn new software programs such as ad order entry and customer relations management software
Must have good organizational skills and the ability to meet deadlines
Must have strong attention to detail
Communicate and work as a team player both internally and externally

Responsibilities

Assist Sales team with pre-sales events, client appointments, and order entry.
Facilitate & process sales presentations.
Communicate with advertising agencies and clients for make goods, preemptions, under delivery and day-to-day contact. Including sending station information to clients and national representatives.
Generate and analyze sales reports including rating delivery data by week and adjusting advertising schedules.
Complete online postings.
Identify and correct any billing errors or issues prior to end of month.
Correctly input client billing adjustments within the same month as dispute identified.
Attend sales training and planning meetings.
Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.
Provide exemplary customer assistance.
Assist AE’s and clients with commercial time, arrange tape pick-ups, and make goods and changes.
Send location information to clients and national reps.
Produce sales pieces in coordination with National Rep. Firm and Research Director.
Assist with inventory control and updating and weekly rate card.
Paid programming liaison with advertisers, where necessary.
Cross train in all sales and traffic software applications as well as sales support positions.
Handles the daily general clerical functions such as filing, answering phones, creating correspondence, and calculating rates to quote to customers.
Other duties as assigned.