Sales Support Associate
About The Position
The Sales Support Associate plays a key role assisting Sales Consultants with answering phone calls, scheduling loaners and delivery appointments, preparing required documents and greeting Sales Consultant’s guests that visit the dealership. This person will also schedule port installed options, perform product demonstrations, vehicle test drive and selection, service and parts overview, inspect vehicles prior to delivery for quality control, and assist with vehicle delivery to customer including handling of delivery paperwork. At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you. Interested? Visit www.servco.com/careers to apply online or email us at careers@servco.com. Equal Opportunity Employer and Drug-Free Workplace Pay Range: $16.90 - $21.09 per hour At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!
Requirements
- High school graduate or equivalent
- Minimum six months of customer service work experience
- Excellent customer relations skills
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Word and Excel
- Valid driver’s license and good driving record
- Ability to operate standard and automatic transmission for a variety of sizes of vehicles
- Must be customer focused and practice active listening skills
- Detail oriented, organized, with good follow-through
- Must be a self-started and able to multi-task
Nice To Haves
- Automotive sales or service experience preferred
- DealerTrack knowledge preferred
Responsibilities
- Answer and retrieve telephone message for assigned sales consultant
- Assist sales customers with service appointments
- Schedule loaners for sales & service customers
- Manage vehicle loaners (check availability, reserve vehicles, and obtains proper paperwork)
- Meet and greet sales customers in absence of sales consultant
- Schedule port installed options, echomaster, and tint installation with VPC and outside vendors
- Update of DealerTrack reports, prospects, pending deals and sold units
- Assist sales with picking up vehicle for deliveries, as needed
- Manage key inventory by sorting and pulling keys for other locations when car is sold
- Check that all accessories are installed per customer’s specifications
- Quality inspect vehicle before delivery to ensure vehicle is in excellent delivery condition with all options installed and gas tank fueled
- Prepare VPC vehicle transfer sheets for the car carrier
- Maintain sales consultant ‘s office and monitor loaner/sold unit keys
- Call customers when license plates arrive and assist with license plate installation
- Assist with parts, get ready forms and purchase orders
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
