Sales Support Specialist

HSI

About The Position

At HSI, we’re committed to making workplaces and communities safer, smarter, and more compliant. We are seeking a Sales Support Specialist to support our Sales and Operations teams through a mix of recurring responsibilities and ad-hoc initiatives that help keep our commercial engine running smoothly. This role plays a key part in enabling sales efficiency, operational accuracy, and a positive customer experience.

Requirements

Adaptability - The ability to balance competing priorities and work in a fast-paced performance driven environment
Positive Interactions - Must have a positive and professional attitude with excellent interpersonal, verbal and written communication skills
Passion - is engaged and excited to give their best to support our customers needs
Impact - the ability to take initiative and always follow through to completion
Innovation - is detail oriented and demonstrates excellent time management skills
Attention-to-Detail - data entry accuracy is critical to the customer experience and avoiding rework
Associate of Arts degree preferred
Minimum 2 years of experience in customer service and/or administrative duties in a professional business environment
Experience with Salesforce and Outlook are strongly preferred

Nice To Haves

Associate of Arts degree preferred
Experience with Salesforce and Outlook are strongly preferred

Responsibilities

Provide transactional sales support including credit card processing
Ensure accurate and timely processing of invoice requests
Enter all sales opportunities for transactional team
Schedule customers into the MSHA classroom sessions
Assist with customer chat inquiries when needed
Answer OSHA line and transfer calls
Assist with other MSHA-related efforts as requested
Provide back-up support to Tier 1 customer service as needed
Maintain an accurate and current record of all activities and account information in Salesforce
Additional administrative support of the Sales and Operations departments as assigned